Latest Articles

Virtual Assistants Get Down to Business

Virtual Assistants Get Down to Business

Seriously, what is more fun than a little friendly banter with the virtual assistant on your smartphone?  “She” retrieves directions, dials contacts and even retrieves the answers to life’s most burning questions, like “What is the capital of Indonesia?” or “How many feet in a meter?” or “Do I look good in the color blue?” […]

Gamification Best Practices for Real Business Results

Gamification Best Practices for Real Business Results

How do you “encourage” employees to do a task they dread and hence avoid? That was the dilemma Charlie Bess, HP Fellow and HP Enterprise Services’ Chief Technologist of Americas Application and Business Services, faced. He was the chairman of HP’s Global Tech Conference. Attendees must submit a paper and then have five people review […]

Competition is Not the Opposite of Cooperation

Competition is Not the Opposite of Cooperation

Cutting edge innovation aside, it makes economic sense for enterprises to work together rather than against one another. You may recall that in December 2011, automobile manufacturers BMW Group and Toyota Motor Corporation agreed to form a collaborative relationship for developing next-generation environment friendly vehicles and technologies. If yesterday’s rivals became today’s friends, there were […]

Augment Your Reality with Mobile Apps

Augment Your Reality with Mobile Apps

The over-riding mantra for practically all developers will be “Go mobile” in 2014. For those who are already in the space, it will be “Stay mobile” Mobile apps are like a new puppy left home alone – they’re everywhere and into everything. That’s because mobile devices are no longer just a means to keep in […]

Ready or Not, The Internet of Things is Here

Ready or Not, The Internet of Things is Here

Remember, back in the day, when we thought the smartphone was the ultimate in connectivity? At last, we were “unchained from our desks,” armed with a portable email inbox, calendar and a boatload of apps to make our personal and business lives better. Of course, we still had to wake up for that early morning […]

Latest Papers

CIO as the Chief Innovation Officer: How Cloud is Changing the CIO Role

CIO as the Chief Innovation Officer: How Cloud is Changing the CIO Role

It’s a simple fact: the emergence of cloud computing has fundamentally changed the role of the CIO. Learn how CIOs can effectively make the transition from “keepers of the technology” to chief innovators, as well as how a managed cloud solution can help them regain control of this new, multi-sourced environment and all the business […]

The “Vault of Gold” within Indirect Procurement

The “Vault of Gold” within Indirect Procurement

As the economy continues to struggle to find its footing, business managers are continuously being asked to do more with fewer resources. CPOs are not immune to this trend either, but there is a maturing phenomenon taking place in the market that is uncovering hidden treasures in the form of greatly reduced indirect goods and […]

By April 1, 2014 Read More →
Sourcing Strategy Measure Twice Cut Once

Sourcing Strategy Measure Twice Cut Once

Most successful senior level executives have built their careers on their ability to “get things done.” This is a natural and admirable trait that allows them to focus on what is important and to achieve measurable and sustainable results quickly. However, when it comes to defining an organization’s sourcing strategy, this trait can actually be […]

By March 14, 2014 Read More →
Navigating the Digital Mailroom

Navigating the Digital Mailroom

How can enterprises react swiftly to all of the critical information coming from many locations, quickly route it to the right business department for processing, all while ensuring protection and managing any risks associated with the transactions? Through full automation of transactional content with  a digital mailroom, you can dramatically improve the control and monitoring […]

By March 3, 2014 Read More →
3 Steps to Energize Your Benchmark

3 Steps to Energize Your Benchmark

It is important for IT leaders to have access to current market information in order to make informed business decisions on how to run their department and buy the products and services they need. Benchmarking is one of the best means to deliver such information, but has traditionally been an expensive, time consuming and painful […]

By February 17, 2014 Read More →

Big Data/Analytics

Competition is Not the Opposite of Cooperation

Competition is Not the Opposite of Cooperation

Cutting edge innovation aside, it makes economic sense for enterprises to work together rather than against one another. You may recall that in December 2011, automobile manufacturers BMW Group and Toyota Motor Corporation agreed to form a collaborative relationship for developing next-generation environment friendly vehicles and technologies. If yesterday’s rivals became today’s friends, there were […]

Privacy Concerns and the Monetization of Big Data

Privacy Concerns and the Monetization of Big Data

It is easy to get caught up in the greatness of Big Data analytics. It’s a marketer’s dream: tracking customer activity; understanding what he or she is thinking, doing—using this information to transform every interaction into unexpected delight. To know the customer is to love the customer, and companies everywhere are showing that love through […]

Can You Really Turn a Marketing Manager into a Data Scientist?

Can You Really Turn a Marketing Manager into a Data Scientist?

You knew John Smith was a great fit to energize your marketing organization. But can a few tools turn him into a data scientist? If you think so, you may be kidding yourself. Worse yet, without exploring new cloud business intelligence (CBI) tools you may be shortchanging your organization from obtaining rich insights to help […]

Faking the Big SEO

Faking the Big SEO

Your social media campaign not so well “liked?” Facebook friend-count a little sparse? Don’t despair. If you’ve got the money, somebody’s got the time to click, like and Friend away. Today, offshore click farms are popping up on every digital corner, ready to follow you, like you, link to you or provide any other form […]

BPO for the Next Generation

BPO for the Next Generation

How analytics, insights and innovation are revolutionizing the outsourcing industry Since its mainstream inception in the 1990s, a comprehensive and successful business process outsourcing (BPO) program has consisted of three main elements: cost reduction, transaction processing of non-core functions (such as human resources and finance and accounting), and offshoring. The entire concept was built around […]

By January 20, 2014 Read More →

BYOD

The Impact of Wearable Mobile on MDM Strategies

The Impact of Wearable Mobile on MDM Strategies

Move over, Rolex. Step aside, Armani. If the predictions hold true, tomorrow’s corporate climbers will all be ditching the designer accessories for the next big thing: namely, wearable computing devices. From smart watches to augmented reality glasses and contact lenses, today’s emerging tech toys have the potential to become tomorrow’s most valuable business tools. You […]

Is it Time to Replace BYOD with CYOD?

Is it Time to Replace BYOD with CYOD?

Why do people want to bring their own device to work? There are two main reasons. First, employees, especially the new millennials, are more comfortable with their own mobile devices. They have never lived without them. Secondly, company hardware is, well, clunky, outdated and difficult to use—what we have at home is superior technology. There […]

Criminals Turn to Outsourcing to Launch Distributed Denial of Service Attacks

Criminals Turn to Outsourcing to Launch Distributed Denial of Service Attacks

Here’s one sign that outsourcing has become an accepted global business strategy: the criminals have adopted it! Yes, friends, neighbors and countrymen, criminals are hiring IT experts to perform distributed denial-of-service (DDoS) attacks, which effectively bring down Websites. NSFOCUS, Inc., a company that provides enterprise-level network security solutions and services, tracked 168,459 individual DDoS attacks […]

Social Media and Mobile Collaboration: Game Changer for Financial Services Industry

Social Media and Mobile Collaboration: Game Changer for Financial Services Industry

For centuries, banks have built their business models on the foundation of customer confidentiality. Secrecy and security are by-words in the world of banking. How can they be expected to embrace social media, a platform where things appear to be “open” and “public”? There is much for banks and financial institutions to worry about when […]

Mobile Operators Think Small to Get Bigger Profits

Mobile Operators Think Small to Get Bigger Profits

Small cells that is. Whether you’re a mobile virtual network operator (MVNO) deploying services in urban or rural areas, a city official modernizing your infrastructure to attract and retain citizens, or a high tech start-up looking to join the ecosystem of suppliers emerging to address the ever growing data traffic demands, a small cell solution […]

Mobility

Augment Your Reality with Mobile Apps

Augment Your Reality with Mobile Apps

The over-riding mantra for practically all developers will be “Go mobile” in 2014. For those who are already in the space, it will be “Stay mobile” Mobile apps are like a new puppy left home alone – they’re everywhere and into everything. That’s because mobile devices are no longer just a means to keep in […]

How Mobile Is Redialing HR

How Mobile Is Redialing HR

Mobile phones have morphed from a communication device to a business tool. HR departments have noticed. They are putting mobile technology in almost every process—from talent acquisition to training to performance reviews. “We see this evolution becoming a revolution,” says Rayanne Thorn, vice president of product marketing and strategy for Technomedia, an integrated global talent […]

Storage Solutions Go from Deadly Dull to Dynamic (No Kidding)

Storage Solutions Go from Deadly Dull to Dynamic (No Kidding)

It’s hard to look at what’s happened to enterprise technology over the past few years and not feel a bit of an adrenaline rush. Cloud computing, mobility and data analytics are pretty sexy stuff—full of excitement, packed with benefits and changing the way we do darn near everything. While this triad of technological wonderment has […]

Disrupter Turned Destroyer: How Mobility is Killing Corporate Productivity

Disrupter Turned Destroyer: How Mobility is Killing Corporate Productivity

Please silence your smartphone and give this article your full attention. For most people these days, that’s easier said than done. Although the proliferation of mobility has untethered global employees from their desks, provided anytime access to the information they need to do their jobs, and given workforces newfound agility, there is a dark side. […]

The Impact of Wearable Mobile on MDM Strategies

The Impact of Wearable Mobile on MDM Strategies

Move over, Rolex. Step aside, Armani. If the predictions hold true, tomorrow’s corporate climbers will all be ditching the designer accessories for the next big thing: namely, wearable computing devices. From smart watches to augmented reality glasses and contact lenses, today’s emerging tech toys have the potential to become tomorrow’s most valuable business tools. You […]

Cloud

CIO as the Chief Innovation Officer: How Cloud is Changing the CIO Role

CIO as the Chief Innovation Officer: How Cloud is Changing the CIO Role

It’s a simple fact: the emergence of cloud computing has fundamentally changed the role of the CIO. Learn how CIOs can effectively make the transition from “keepers of the technology” to chief innovators, as well as how a managed cloud solution can help them regain control of this new, multi-sourced environment and all the business […]

Stay Healthy with Robotics in the Cloud!

Stay Healthy with Robotics in the Cloud!

The healthcare industry may have been cautious to a fault until recently, but it is readily embracing new technologies including the cloud to serve customers better. Recently, articles have popped up highlighting how robots will help with procedures connected to hair transplants. While helping people look good is a lofty enough aim, an even better […]

Storage Solutions Go from Deadly Dull to Dynamic (No Kidding)

Storage Solutions Go from Deadly Dull to Dynamic (No Kidding)

It’s hard to look at what’s happened to enterprise technology over the past few years and not feel a bit of an adrenaline rush. Cloud computing, mobility and data analytics are pretty sexy stuff—full of excitement, packed with benefits and changing the way we do darn near everything. While this triad of technological wonderment has […]

How Workforce 2020 Will Change Outsourcing

How Workforce 2020 Will Change Outsourcing

We’ve all heard it, or said it, a million times: Our outsourcing engagement works because of the relationship. It is a partnership, not a buyer-vendor arrangement. And for the most part, that statement has held true. Traditional outsourcing typically involved a 10-plus-year contract, along with a real need to make the relationship work. Changing providers […]

Steering Through the Cloud

Steering Through the Cloud

Those who thought cloud computing was just a passing fad are learning that it is made of more solid stuff. That said, severe competition could still rip a large hole through some clouds. Read on for some pointers to stay afloat. Even as we talk, the two companies that dwarf all other cloud providers, Amazon […]

Other Recent Posts

Top Five Trends in Call Center Services

Top Five Trends in Call Center Services

In 2014, outsourcing of call center services will continue at pace, but customer demands will force centers to add new service delivery mechanisms. As methods of communication expand and improve, call centers will have to move in tandem. No longer are phone calls or emails the only means by which companies can help customers. Companies […]

Six Reasons Why Europe Is Now the Fastest-Growing Outsourcing Market

Six Reasons Why Europe Is Now the Fastest-Growing Outsourcing Market

Europe has edged out the US—and every other geography—as the leading outsourcing market in the last two quarters of 2013. A recent study found  Europe had a 43 percent global market share of outsourcing deals, beating the US’s 35 percent. In addition, Europe accounted for two of outsourcing’s megadeals valued at $1 billion or more. […]

The Transformative Power and Potential Perils of 3D Printing—and What It All Means to Outsourcing

The Transformative Power and Potential Perils of 3D Printing—and What It All Means to Outsourcing

It almost seems like something from a science fiction movie; a brainchild of a clever writer or the product of a young child’s fertile imagination. But, 3D printing is very real indeed, with the power to completely transform manufacturing, health care, engineering and retail—from the way parts and products are designed and produced to the […]