Latest Articles

Is Your Maintenance & Support Approach Making Your IT Sick?

Is Your Maintenance & Support Approach Making Your IT Sick?

Rx for World Class Support: A Dose of Prediction Leads to Problem Prevention I just returned from a fantastic week on Italy’s Amalfi Coast to celebrate my mother’s birthday!  A trip that we’d talked about for years, planned last minute in April and started to regret in May. How could anyone regret a trip to […]

Creating a BPO Strategy: Why and Why Now?
Crushing the 10 Outsourcing Myths
Automated Advisory: Contradiction or Trend?
Five Tips for Surviving Outsourcing Orals
How Outsourcing Has Changed

Latest Papers

Value Driven Sourcing in the Digital Era: The New Playbook

Value Driven Sourcing in the Digital Era: The New Playbook

The Business Services Sourcing industry stands to enter a profound period of unprecedented change driven by digitization affecting nearly every type and size of business.  Surviving the next decade demands that the providers of these services undergo a fundamental reinvention of their businesses—from their commercial models, through what and how services are delivered, to the […]

Unlocking Media Industry Innovation with the Cloud
Transforming Pharma through Big Data and Analytics
Navigating Complexity in HR Outsourcing (HRO) Price Benchmarking
By July 7, 2014 Read More →
The Business Impact of Contact Center Attrition
By June 24, 2014 Read More →
Transition to Cloud: Challenges and Best Practices

Other Recent Posts

Top Five Reasons for IT Directors to Outsource IT Services

Top Five Reasons for IT Directors to Outsource IT Services

Here are five good reasons why you should think about outsourcing your IT services: You could save significant staff costs. Not just on the recruitment and hiring front.  Skilled people with strong application-based credentials don’t come cheap and have long-term costs. Why spend time and money training somebody to support a core business application, only […]

​Unisys Delivers First Phase of an Enhanced 311 System for City of Philadelphia

​Unisys Delivers First Phase of an Enhanced 311 System for City of Philadelphia

News Release BLUE BELL, Pa., August 14, 2014 – Unisys Corporation (NYSE: UIS) today announced that it has been selected to build a more flexible and robust customer relationship management (CRM) solution to support the City of Philadelphia’s “Philly 311” program for responding to citizen requests and inquiries, and proactively reaching out to citizens to […]

Centers for Disease Control and Prevention Selects Dell Services to Improve Efficiency and Revitalize IT Operations

Centers for Disease Control and Prevention Selects Dell Services to Improve Efficiency and Revitalize IT Operations

News Release Date : 8/18/2014 Plano, Texas Dell Services announced today that it has been selected to provide the U.S. Centers for Disease Control and Prevention (CDC) with comprehensive IT infrastructure, application and user support services. Under a five-year, $120+ million, Information Technology Infrastructure Support Services (ITISS) contract, Dell and the CDC will extend their […]