Rx for Secure Patient Data Collection
Jerri L. Ledford, Business Writer
Outsourcing patient data must satisfy a hospital's stringent security requirements. One ASP has developed a prescription for protecting patient data on the Web.
Research & Insight
Author archives
Making Medical Claims More Accurate
Jerri L. Ledford, Business Writer
Eligibility errors are the number one reason to deny medical insurance claims. Outsourcing speeds dispute resolution.
The Original Mission Critical Application Becomes Even More Important as People Go Postal About Regular Mail
Jerri L. Ledford, Business Writer
The anthrax bacteria scare is causing many companies to turn to email, which has its own viral challenges. Suppliers fight the war to keep corporate email applications running.
Skill Building Minus the Frustration
Jerri L. Ledford, Business Writer
As little as five years ago, when you needed to train employees, there were three basic options for doing it-sit the employee down with a video, partner that employee with a more experienced employee, or put a group of them
Decreasing Delivery Headaches
Jerri L. Ledford, Business Writer
Any company doing business on a global scale knows what a hassle supply chain management can be. Everything from procurement to receiving becomes a difficult task when multiple currencies, customs departments and logistics are considered. And it's that difficulty that
Coping with Increased Development Cycles
Jerri L. Ledford, Business Writer
In the world of packaged software, upgrades usually happen about once a year, sometimes less, and those upgrades are usually pretty extensive. But in the world of an application service provider (ASP), one of the benefits of offering a centrally
Outsourcing Customer Interaction Management
Jerri L. Ledford, Business Writer
Before Del Monte Foods decided to outsource its customer interaction management, the company held yearly sales meetings. Representatives received five-inch binders filled with information about products, clients, and company information. The system proved to be very ineffective because it was
What’s the Best Way to Outsource CRM?
Jerri L. Ledford, Business Writer
When a company outsources its customer relationship management (CRM), how do its executives know their customers will receive the best service their company has to offer, if its own employees aren't actually offering the service?