Research & Insight

Function

Procurement

The Pros and Cons of Offshore Outsourcing

Ben Trowbridge

Outsourcing has become a popular business strategy in recent years, with companies of all sizes turning to external service providers to handle various aspects of their operations and the discussion of offshore outsourcing vs nearshore outsourcing needs to be examined. This practice involves delegating specific tasks or processes to a third-party company often offshore or …

Comparing Upwork versus TopTal and Fiverr

J Ben Trowbridge

In today’s digital age, freelancing platforms have become an essential part of the professional world. Upwork, TopTal, and Fiverr are three popular platforms that connect employers with freelancers from around the globe. Upwork is a large and diverse platform that offers a wide range of freelancers and services. TopTal, on the other hand, focuses on …

Explosive Growth Digital Transformation

Mike Sarantopoulos, SVP, Insurance Practice, NTT DATA, Inc

A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective strategies for overcoming internal obstacles to digital transformation and the crucial role data plays in any insurance carrier’s business. Additionally, it clarifies the foundational capabilities that are key to a successful digital transformation initiative. They include: Driving business transformation with …

Top Ten Reasons Why Outsourcing Fails | White Paper

Outsourcing Center, Karthik Nagendra, Business Writer

Here are our top 10 reasons why outsourcing fails. The rich and long history of outsourcing—now around 200 years if you consider outsourcing for agriculture, manufacturing, accounting, and now medical opinion—has evolved to be a more complex process over the years. Today’s outsourcing is for tasks that are mission-critical for enterprises worldwide. These include outsourcing …

Top 9 Innovation Trends in Outsourcing for 2015

Outsourcing Center, Staff Writer

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to …

Six Tips for Telcos to Cross the Cloud Chasm

Debbie Fisher, Business Writer, Outsourcing Center

Cloud technologies are changing both consumer and business behaviors. Breaking down barriers associated with storage and compute power, cloud solutions are freeing users from the limits of their smartphones, tablets and PCs allowing them to access unlimited resources and pay only for what they need. But how do providers of cloud services and solutions move …

Get More Bang for Your Buck: Do’s and Don’ts in Formulating Cloud Computing Contracts

Outsourcing Center, Karthik Nagendra, Business Writer

In late September, high-profile cloud storage start up Nirvanix told its customers to stop replicating data on its servers and migrate to other providers like Microsoft Azure, IBM SoftLayer and Amazon S3. For several reasons, Nirvanix, sitting on a tidy $70 million in funding, was shutting down . Users had until October 15 to download …

The Seven Deadly Sins of BPO and How to Avoid Them

Outsourcing Center, Patti Putnicki, Business Writer

Business Process Outsourcing (BPO). The concept is relatively simple: instead of hiring employees to handle the necessary but non-core, transaction-based business functions in your company, pass these on to someone else. Where’s the room for BPO mistakes? Here’s the thing: BPO is not like dropping off your dirty clothes at the dry cleaner and having …

The World’s Largest Procurement BPO Engagement Realizes Its Vision

Outsourcing Center, Patti Putnicki, Business Writer

16th Annual Outsourcing Excellence Awards—Best Financial Services: Deutsche Bank and Accenture The world’s largest procurement BPO engagement has realized its vision. “Working as one cohesive team, we over-delivered on our business case and we’re still on an upward trajectory. Eight years after initiating the largest procurement BPO engagement in the world, we’re here, we’re successful and …

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