Industry

Transforming Pharma through Big Data and Analytics

Transforming Pharma through Big Data and Analytics

The global Pharmaceutical and Biotech industries are in turmoil. While top blockbusters are going off-patent, the decades-long decline in R&D productivity continues and peak sales of launched products are declining. However, it’s not all bad news. The availability of new big data sources and technologies holds the promise to fundamentally transform the Pharma industry. Explore […]

Thirteen Things You Need to Know Before You Outsource

Thirteen Things You Need to Know Before You Outsource

While outsourcing is not rocket science, the truth is it is a nuanced science.  Outsourcing models are becoming trickier thanks to technology advances. What hasn’t changed is the difficulty in negotiating your way through an outsourcing contract. There are seemingly innumerable variables to consider and account for. But if you can get the basics right, […]

Ten Key Questions for Developing an Effective Service-Level Agreement

Ten Key Questions for Developing an Effective Service-Level Agreement

Service-level agreements (SLAs) have become a common part of outsourcing, cloud and other managed services agreements.  SLAs can allow customers to: •    Secure commitments to performance as measured against agreed metrics •    Create an incentive for suppliers to consistently meet those commitments, and •    Obtain options to take action to correct deficient performance However, a […]

ATOS signs a new 5-year global outsourcing contract with RTE

News Release Cloud computing and virtualisation, a ground-breaking approach for transformation in a complex environment Paris, July2, 2014. Atos, an international IT services company, today announced it has been awarded a global IT outsourcing contract by Réseau de Transport d’Electricité (RTE). The 5-year contract will enable work to be carried out on development of the […]

Centers for Medicare and Medicaid Services to Direct Accenture Federal Services in Additional Enhancements to the Federally Facilitated Marketplace

News Release Centers for Medicare and Medicaid Services to Direct Accenture Federal Services in Additional Enhancements to the Federally Facilitated Marketplace ARLINGTON, Va.; July 1, 2014 – The Centers for Medicare and Medicaid Services (CMS) and Accenture Federal Services (AFS) have agreed to an additional contract award for enhancements to the Federally Facilitated Marketplace (FFM) […]

Xerox Helps South Carolina Provide Speedy, Convenient Delivery of Government Assistance

News Release NORWALK, Conn. — Xerox (NYSE: XRX) will work with the South Carolina Department of Social Services to simplify the delivery of government assistance to nearly half a million South Carolinians. Under a $51 million, seven-year contract, Xerox will provide 420,000 South Carolina residents access to benefits from the Supplemental Nutrition Assistance Program (SNAP) […]

REAAL N.V. selects TCS as its Strategic IT Partner

News Release Amsterdam | Mumbai, June 25, 2014: Tata Consultancy Services (TCS), a leading IT services, consulting and business solutions firm, has been selected by Dutch insurance firm, REAAL N.V., to develop and modernize the mainframe applications and service the company’s ‘life insurance’ portfolio. The five-year engagement will be focused on building a scalable and best-in-class […]

Capgemini signs contract with Norwegian Labour and Welfare Administration

News Release Paris, Oslo, 1 July 2014 – Capgemini Norge AS, part of the Capgemini Group, one of the world’s foremost providers of technology, outsourcing and consulting services has been awarded the contract for managing and developing The Norwegian Labour and Welfare Administration (NAV)’s financial systems. The contract has a value of approximately 30 million […]

Banco Popular and IBM Sign Strategic IT Agreement

News Release MADRID, Spain – 01 Jul 2014: Banco Popular has signed a strategic outsourcing agreement with IBM (NYSE: IBM) to help the bank transform its technology infrastructure, including its private cloud. The bank expects to increase efficiency and flexibility as part of its growth strategy.  The agreement may result in an accumulated savings of […]

ISS Selects Cognizant for Finance & Accounting Business Process Services to Enhance Quality and Reduce Costs

News Release Jun 26, 2014 3:00am COPENHAGEN, Denmark, June 26, 2014 /PRNewswire/ — Cognizant (NASDAQ: CTSH) today announced that it has been selected by ISS, a leading global provider of facility services, to provide Finance & Accounting (F&A) business process services for ISS’ business in the Nordic region, spanning order-to-cash, procure-to-pay, and record-to-report, to help […]

Delaware Awards HP $147 Million Medicaid Contract Extension

News Release HP to continue collaboration to help state maintain healthcare leadership position with new interChange Medicaid system PALO ALTO, Calif., July 1, 2014 — HP Enterprise Services today announced the Delaware Department of Health and Social Services (DHSS), Division of Medicaid and Medical Assistance has signed a $147 million contract for the company to […]

IBM Unveils Cloud and On Premises Social Software to Help Clients Break Down Collaboration Barriers

News Release ARMONK, N.Y. – 02 Jul 2014: IBM (NYSE: IBM) today introduced new cloud and on premises social software to help clients better connect, collaborate and share information with key stakeholders inside and outside their organizations.  The latest version of the market-leading IBM Connections platform features an open and fully integrated suite of social […]

Good Medicine: Five Reasons to Outsource Medical Coding

Good Medicine: Five Reasons to Outsource Medical Coding

Health care is getting complex. And between the provider and the payer, the patient is getting increasingly concerned and confused about diagnosis, treatment and billing. Current Procedural Terminology (CPT) codes have come to everyone’s rescue. CPT is the uniform code that describes medical, surgical, procedural and diagnostic services provided by healthcare providers. Even a small […]

Providing the Best Customer Service to 11 Million Customers

Providing the Best Customer Service to 11 Million Customers

2014 Outsourcing Excellence Awards Best Partnership BSkyB and Firstsource Solutions “There is an alignment of our goals and aspirations. They completely buy into the Sky ethos of ‘Believe in Better’ and help us achieve this.” Pritesh Patel, Head of Sales Centre, Sky “Over the last eight years we have been on a journey with our […]

This Healthcare IT Outsourcing Relationship is Nothing Short of a Medical Breakthrough

This Healthcare IT Outsourcing Relationship is Nothing Short of a Medical Breakthrough

2014 Outsourcing Excellence Awards Best Healthcare Springhill Medical Center and Allscripts     “We helped Allscripts understand our business, our strategic plans and where they fit in as a partner. We recognize that they are a business too, and we try to be as helpful to them as they are to us.” Jeff St. Clair […]