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Research & Insight

Research & Insight

BPO

What is Outsourcing?

Outsourcing Center, Staff Writer

Outsourcing: Leveraging External Expertise for Business Optimization in a Competitive Landscape Outsourcing, defined as the delegation of a business process to an external service provider, has long been a prevalent practice among various organizations. By outsourcing certain aspects of their

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How to Launch Successful HRO Initiatives Using Proven Processes by a BPO Innovator

Outsourcing Center, Staff Writer

How do you launch successful HRO initiatives? How can CPOs effectively make the right choices in selecting a solution that supports multiple geographies, languages, and aptly balance strategic big-picture directives with tactical resilience in prioritizing the new era customer-experience sentiment(s)? Furthermore,

Read More How to Launch Successful HRO Initiatives Using Proven Processes by a BPO Innovator

BPO for the Next Generation

Outsourcing Staff

How analytics, insights and innovation are revolutionizing the outsourcing industry. Take a look at the next generation of BPO! Since its mainstream inception in the 1990s, a comprehensive and successful business process outsourcing (BPO) program has consisted of three main

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Six Ways BPO Looks Different

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

  The BPO industry landscape is changing as fast as the colors on the leaves as summer turns into fall. Why now? Professor Ilan Oshri, Professor of Technology and Globalization at the University of Loughborough, says the maturity of the

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