Tag: business process outsourcing

Latin America Growing As an Outsourcing Market—Especially for Real Estate

Latin America Growing As an Outsourcing Market—Especially for Real Estate

Outsourcing buyers and service providers are now shining a spotlight on Latin America. “It’s been a slow-growing industry over the last 10 years. But interest has picked up in the last year or two,” reports Mark Melas, regional director, Jones Lang LaSalle, a professional services and investment management company offering specialized real estate services, including […]

Six Ways BPO Looks Different in 2013

Six Ways BPO Looks Different in 2013

The BPO landscape is changing as fast as the colors on the leaves as summer turns into fall. Why now? Professor Ilan Oshri, Professor of Technology and Globalization at the University of Loughborough, says the maturity of the BPO industry, experienced buyers gained with both captives and third-party service providers, and the providers use of […]

The Flexi-pricing Route to Cloud Innovation

The Flexi-pricing Route to Cloud Innovation

A wealthy looking woman entered an optician’s shop, pointed to a very stylish frame and declared to the shopkeeper, “I’d like to buy that. How much?” Gauging at a glance her capacity to pay, he replied: “$500.”  When she didn’t bat an eyelid, he added quickly, “for the frame.” “And the glass?” she asked haughtily. […]

Shared Services for Finance: Put Your Money on a Hybrid Model

Shared Services for Finance: Put Your Money on a Hybrid Model

The role of a CFO has been undergoing considerable change over the last few years as businesses try to weather the economic crisis. Suddenly, CFOs were expected to go beyond creating and managing budgets and driving the efficient use of finances. Now the C-suite expects them to anticipate change in economic conditions as well as […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

Outsourcing may be one of the most complex topics in business today. Amazon.com lists almost six thousand book titles on the topic. In comparison, rocket science earns only 2,500 entries on Amazon’s list. If you are considering outsourcing or are on an outsourcing taskforce you must be wondering what the important bits are. You will […]

Collaboration, Communication and Trust Keeps the Boeing-Aon Hewitt Partnership Flying High | Article

Collaboration, Communication and Trust Keeps the Boeing-Aon Hewitt Partnership Flying High | Article

2013 Outsourcing Excellence Awards BEST PARTNERSHIP: The Boeing Company and Aon Hewitt  “It’s not just about giving honest feedback. To be a good partner, you have to be willing to get honest feedback, go to the reflection pool and take a close look at what your own organization needs to change.” Debra Bodhaine Senior Manager, […]

The Value of BPO: The Proof Is in the Partnership | Article

The Value of BPO: The Proof Is in the Partnership | Article

It’s no secret that customers have high expectations of their BPO service providers, so the Outsourcing Center thought it would be interesting to turn the tables: we asked some of the leading providers for the one thing they need from customers in order to deliver exemplary service. The universal response was: “HELP ME HELP YOU!” […]

Mix-and-Match Assets: How to Ensure You’re Buying True Business Outcomes | Article

Mix-and-Match Assets: How to Ensure You’re Buying True Business Outcomes | Article

If you’re like many companies that are outsourcing business processes and evaluating your technology options, then you’re probably buying products and services separately. In other words, whether you’re outsourcing Accounts Payable, Order Management or any other process, your provider would typically deliver a made-from-scratch product topped with best practices and complementary services to meet your […]

Twelve Best Practices to Create a World-Class Outsourcing Case | Article

Twelve Best Practices to Create a World-Class Outsourcing Case | Article

You’ve been in this meeting, haven’t you? Outsourcing options are on the table and everyone’s got concerns. The chief information officer already has too much to do and not enough people. Finance doesn’t see enough savings. Sales wants differentiators. Risk and compliance people chime in about service levels, reporting and penalties. It doesn’t help when, […]

The Winning Approach to BPO: Be Flexible, Stay Involved, Commit for the Long Term | Article

The Winning Approach to BPO: Be Flexible, Stay Involved, Commit for the Long Term | Article

16th Annual Outsourcing Excellence Award Winner 2012—Best New Process/Application: Rio Tinto and Infosys Rio Tinto is a leading international mining group, and at almost 200,000 invoices a month, is one of the largest global accounts payable operations around. Until 2009, these payables were handled in house, by separate regional onshore teams in five different countries, […]

Automation: the Key to a Successful Dynamic Enterprise in the “Now Economy” | Article

Automation: the Key to a Successful Dynamic Enterprise in the “Now Economy” | Article

Today’s business enterprise is in a state of continuous change—the pressure to optimize performance while lowering costs is enormous. The real-time expectations of the ‘now’ economy is no longer limited to manufacturing and shipping but is driven by information services, an increasingly mobile workforce and time-sensitive legislation. This means that quick response, transparency and real-time […]

RPOs Help Companies, Retirees in the New World of Work | Article

RPOs Help Companies, Retirees in the New World of Work | Article

Eight trends are changing the way people are retiring, according to Neal Bruce, vice president, product management for Peoplefluent, a workforce talent management company. The demographics may even affect the future performance of some companies, especially those in the energy and nuclear power fields. “Some companies may fall off the knowledge cliff when their retirees […]

Can Offshore BPO Have an Impact Beyond the Bottom Line? | Article

Can Offshore BPO Have an Impact Beyond the Bottom Line? | Article

A new study by Monitor Group and the Rockefeller Foundation examines BPO that delivers a “double bottom line”—a strong business case and social impact. There’s little doubt that offshoring business process work can deliver cost savings for outsourcing customers and profits for business process outsourcing (BPO) providers. But can the BPO industry actually improve the […]

Independent Insurance Agencies Embrace Outsourcing to Thrive in a Challenging Market | Article

Independent Insurance Agencies Embrace Outsourcing to Thrive in a Challenging Market | Article

It’s not easy being an independent insurance agent these days. Margins are down, the market is soft and direct sellers are promoting a virtual, ‘click-and-pick’ approach to an industry traditionally built on personal relationships and trust. To increase profitability, these agencies have to run lean, automating as many processes as possible. However, even with the […]

BPO in Brazil Matures, But Focus Remains on Regional Business | Article

BPO in Brazil Matures, But Focus Remains on Regional Business | Article

A recent all-encompassing business process outsourcing contract with a whopping 13-year term is another sign of the booming BPO market in Brazil, which has been growing at an annual average rate of 6.5 percent over the last four years, according to The Brazilian Association of Information Technology and Communication Companies (BRASSCOM). Today, many Brazilian IT […]

“Do Business Better” Using BPO as a Revenue Enabler | Article

“Do Business Better” Using BPO as a Revenue Enabler | Article