Tag: Europe

Six Reasons Why Europe Is Now the Fastest-Growing Outsourcing Market

Six Reasons Why Europe Is Now the Fastest-Growing Outsourcing Market

Europe has edged out the US—and every other geography—as the leading outsourcing market in the last two quarters of 2013. A recent study found  Europe had a 43 percent global market share of outsourcing deals, beating the US’s 35 percent. In addition, Europe accounted for two of outsourcing’s megadeals valued at $1 billion or more. […]

Getting Ahead of the Competition: Maximizing Single European Payments Area (SEPA) Business Benefits Through OTC Transformation | White Paper

Getting Ahead of the Competition: Maximizing Single European Payments Area (SEPA) Business Benefits Through OTC Transformation | White Paper

The introduction of Single European Payments Area (SEPA) aims to create a single common market within Europe where individuals and corporations will be able to send and receive euro payments across Europe quickly, easily, and inexpensively. However, Genpact foresees that recent changes introduced in the SEPA B2B Direct Debit Mandate will impact adoption of Direct […]

Ceridian’s Consolidation Journey in Scotland | Video

Ceridian’s Consolidation Journey in Scotland | Video

Ceridian had 14 HRO service centers in Scotland. Now it has four. Hear how this consolidation helped both the service providers and its buyers.

3i Infotech – Global Information Technology Service Provider | Service Provider

3i Infotech – Global Information Technology Service Provider | Service Provider

3i Infotech is a global Information technology company with a broad range of solutions. In 1999 we started off with just two offerings: application development & maintenance and IT infrastructure services. In addition, there was a team handling the back-office transaction processing work for the ICICI Bank, a NYSE-listed organization. We have expanded our portfolio […]

Infosys BPO Boosts Cisco’s Sales Support | White Paper

Infosys BPO Boosts Cisco’s Sales Support | White Paper

Cisco Systems Inc., a leading supplier of networking equipment and network management solutions, partnered with Infosys BPO to enhance its World Wide Partner Support Program. Infosys BPO adopted a multi-pronged strategy to create awareness about partner programs at Cisco and ensure consistent support across them. Their robust delivery model, automated processes and best practices helped […]

Hot Spots for Growth in Outsourcing | Article

Hot Spots for Growth in Outsourcing | Article

Which industries will experience a surge in outsourcing in the next few years, and what risks will buyers of those services face? Are there business processes or functions that will begin turning to outsourcing in the next two to five years? What value opportunities and risks will they bring? In what geographic regions will companies […]

Scotland Beckons as a High-Quality Outsourcing Location, Especially for the Financial Services Sector | Article

Scotland Beckons as a High-Quality Outsourcing Location, Especially for the Financial Services Sector | Article

Scotland is not a low-cost outsourcing alternative. In fact, most of the service providers in Scotland also have operations in low-cost locales. Yet Scotland has become an important part of the global mix. Why? “We have been under a bushel. Now it’s time to come out into the limelight and show the world there are […]

Neusoft – Beyond Technology | Service Provider

Neusoft – Beyond Technology | Service Provider

Neusoft is the largest IT solutions and services provider in China and your premier BPO partner in China. To date, Neusoft has set up six software bases, eight regional headquarters, and a comprehensive marketing and service network in over 40 cities across China. In the global marketplace, we have also incorporated subsidiaries in the United […]

Infosys BPO Ltd. – Powered by Intellect, Driven by Values | Service Provider

Infosys BPO Ltd. – Powered by Intellect, Driven by Values | Service Provider

Infosys BPO Ltd., the Business Process Outsourcing subsidiary of Infosys Technologies, was established in April 2002. Since then, it has grown consistently to close FY 2009-10 with revenues of $352.1 million. Our company has centers in India, the Czech Republic, China, the Philippines, Poland, Mexico, the USA, and Brazil, and employs over 19,300 people. Infosys BPO […]

How an Offshoring Relationship Grew from a Low-Cost Provider to Strategic Partner | Article

How an Offshoring Relationship Grew from a Low-Cost Provider to Strategic Partner | Article

Barclays Global Retail Bank wanted to consolidate its Indian suppliers. It bought a 50 percent share in Intelenet Global Services to accomplish that. By the time it sold its share, the two had developed such trust the bank allowed Intelenet to handle some processes end to end. That’s when the strategic value occurred.

BDO Annual Technology Report Finds CFOs Outsourcing More Work to China, India, Reversing Last Year’s Trend | Article

BDO Annual Technology Report Finds CFOs Outsourcing More Work to China, India, Reversing Last Year’s Trend | Article

What a difference a year makes. A 2009 study of American chief financial officers in U.S. high-tech companies predicted the new hot location was the United States. The 2010 study discovered the opposite: China and India regained their position as the primo offshoring locations for IT services, according to Don Jones, Partner, International Tax Services […]

UK Insurance Company’s Outsourcing Success Combines Cost Savings with Long-Term Efficiency Increases | Article

UK Insurance Company’s Outsourcing Success Combines Cost Savings with Long-Term Efficiency Increases | Article

Changes in technology and the business landscape and new government regulations forced Equity Insurance Group to implement strategic changes to remain competitive. Offshoring to WNS was so successful the parties added gain-sharing in the second contract.

Outsourcing Provides a New Method for Customer Service for Online UK Retailer Using Home-Based Agents | Article

Outsourcing Provides a New Method for Customer Service for Online UK Retailer Using Home-Based Agents | Article

High-level customer service is essential for online. Ramping up and down call center staff due to seasonal fluctuations make it challenging to provide the kind of top-notch customer service this segment expects. Shop Direct tried a new approach for the UK: using home-based agents. Here is its success story.

How Two Partners Made the Largest Pan-European Finance and Accounting Engagement Work | Article

How Two Partners Made the Largest Pan-European Finance and Accounting Engagement Work | Article

Unilever Europe has 80 factories in 24 countries. The division used 18 ERP systems and hundreds of different finance processes, which led to high costs and varying reliability. IBM turned the organization upside down. This contract is groundbreaking in the FAO BPO sector in Europe in both size and scope.

How Accenture Maintained Business as Usual While Rearranging Everything Else | Article

How Accenture Maintained Business as Usual While Rearranging Everything Else | Article

South West Water provides water and sewage to 1.6 million customers in the U.K. During the transition, South West Water was adamant that anything other than business as usual was completely unacceptable — even though Accenture was implementing new processes and shipping work across the globe. The result: Complaints about billing are down by 20 percent.

Nearshore and Domestic Locations Spearhead Increased Call Center Outsourcing | Article

Nearshore and Domestic Locations Spearhead Increased Call Center Outsourcing | Article

Research by three leading companies finds a new trend in contact center outsourcing: a growing preference for domestic or nearshore locations. Why? Greater ease in managing the engagement and lower risk of alienating important customers due to accent and cultural issues. Today, more companies are increasingly reluctant to consider offshore locations. Read about changing landscape and the forces creating that change.