In today’s economy, the majority of companies are cutting back to survive the downturn. But Alejandro Graham and Roger Pena are bucking the trend and starting a new company. Their BPO delivery center in Managua, Nicaragua, opens this month. Here is why they feel confident they will succeed.
This is the story of the second incarnation of the American Embassy in Managua, Nicaragua. The growing interest in nearshore outsourcing options, the need for secure call centers, and a visionary venture capitalist are breathing new life into the walled compound.
A medical manufacturing firm wasn’t getting the big orders because it couldn’t produce them at a competitive price. It decided to set up a captive. But where? It had three requirements: workers with medical manufacturing skills, a short plane ride from its Florida base, and solid infrastructure. Nicaragua fit the bill.
Many of us remember watching the Iran-Contra hearings on TV. Over 400,000 nationals fled Nicaragua during the civil war; many settled in the US. Today they have returned home with an affinity for America and good English skills. Sounds like a good base for offshoring.