Tag: offshore

Breaking the Ten Outsourcing Myths | Article

Breaking the Ten Outsourcing Myths | Article

We can’t run away from the fact that outsourcing is a huge and still-growing industry by itself. Just like banking is broken down into various specializations (savings, wealth management, investment banking and a lot of other things), so too can outsourcing be seen as one large jigsaw puzzle with many bits joining up to make […]

Insourcing 2012 – Pros, Cons and 10 Other Things to Consider | White Paper

Insourcing 2012 – Pros, Cons and 10 Other Things to Consider | White Paper

  Over the past few years, the concept of “insourcing” or bringing work back into the US from offshore has received some pretty extensive media coverage. The concept has a strong emotional appeal, especially when there are so many out of work within our own country. But how strong is this trend and how would […]

Increase in Onshore Hiring by Offshore Providers: Why Now? A Kowtow or Something Very Different? | Article

Increase in Onshore Hiring by Offshore Providers: Why Now? A Kowtow or Something Very Different? | Article

In just the past month, two Indian providers announced plans to expand their onshore operations in the United States. MindTree – a Tier 2 IT and product engineering services company – is opening its new IT development center in Gainesville, Florida and plans to bring at least 400 jobs into the city over several years. […]

Study: U.S. Companies Prefer “Farshore” to Nearshore Outsourcing, Send Higher Value Work Abroad | Article

Study: U.S. Companies Prefer “Farshore” to Nearshore Outsourcing, Send Higher Value Work Abroad | Article

For all the talk of the new allure of nearshore or even stateside outsourcing, most U.S. companies today still prefer to base their service operations half a world away, according to researchers at the Center for International Business Education and Research (CIBER) and the International Offshoring Research Network’s (ORN) Project at Duke University’s Fuqua School […]

Unprotected Tooling: High Risk Practices in Chinese Manufacturing Part 2 | Article

Unprotected Tooling: High Risk Practices in Chinese Manufacturing Part 2 | Article

In part 2 of this series, we’ll discuss common problems in tooling as well as tooling in the real world and the importance of comprehensive, enforceable tooling arrangements.   Part 1 defines tooling as part of the integrated outsourcing process as well as tooling financing and ownership. As a result of globalization and the ability […]

Keeping it Simple: The New Model for IT Service Management | White Paper

Keeping it Simple: The New Model for IT Service Management | White Paper

Today’s IT infrastructure has a lot of moving parts. There have always been the servers, network, security concerns and desktops to deal with – along with standard and custom applications. Enter cloud, virtualization and mobility, and that complexity moves to a whole new level. In addition to desktops, IT personnel have to find a way […]

Unprotected Tooling: High Risk Practices in Chinese Manufacturing – Part 1 | Article

Unprotected Tooling: High Risk Practices in Chinese Manufacturing – Part 1 | Article

As a result of globalization and the ability of consumers to purchase products at the lowest cost, manufacturers in China have become an integral part of the supply chains of many consumer product companies. With the high level of integration of consumer product companies and their overseas manufacturers in China, there is an increasing reliance […]

When Should You Begin to Prepare for the End of an Outsourcing Contract? | Article

When Should You Begin to Prepare for the End of an Outsourcing Contract? | Article

Hint: 12 Months Out is TOO Late When should you start working on your next outsourcing contract? Many organizations do not address the end of a contract until the last year of its term. The notification period in the contract, typically six t-to12 months, usually triggers this discussion. However I believe this is a mistake. […]

Indian Providers and the Elusive Productivity Issue | Article

Indian Providers and the Elusive Productivity Issue | Article

Indian BPOs got their start competing on price. Now there are geographies that offer even lower prices. At the same time, buyers’ shopping criteria includes more than just price. How are BPOs adopting to the new pressures? Here are four major world trends affecting Indian BPOs and their productivity goals. 1.  The changing marketplace “The […]

Providing Innovation to Do Business Better

Providing Innovation to Do Business Better

Wipro Voice: Dr. Anurag, CTO, Wipro Technologies Human resources, call centers, customer service, finance and accounting. Companies have offshored these processes for years. But what about research and development? Is it a good idea? How much of the R gets outsourced relative to the D? The burst of the economic bubble in 2008 led to […]

Is There Too Much Currency Risk in Your Offshore Outsourcing Deal? | Article

Is There Too Much Currency Risk in Your Offshore Outsourcing Deal? | Article

As the rupee hits new lows against the U.S. dollar this year, the issue of how foreign exchange rates impact offshore outsourcing arrangements has again come to the fore. But how swings in currency valuations affect outsourcing parties remains a complex question. A weak rupee, for example, theoretically boosts the top line of Indian service […]

Can Offshore BPO Have an Impact Beyond the Bottom Line? | Article

Can Offshore BPO Have an Impact Beyond the Bottom Line? | Article

A new study by Monitor Group and the Rockefeller Foundation examines BPO that delivers a “double bottom line”—a strong business case and social impact. There’s little doubt that offshoring business process work can deliver cost savings for outsourcing customers and profits for business process outsourcing (BPO) providers. But can the BPO industry actually improve the […]

How is Outsourcing Facing Adulthood’s Challenges and Opportunities? – Part 2 | Article

How is Outsourcing Facing Adulthood’s Challenges and Opportunities? – Part 2 | Article

Ritesh Idnani is the chief operating officer of Infosys BPO and one of the 15 members of the executive leadership team at the Infosys group of companies. He successfully helped scale Infosys’s BPO business from $43 million in FY 2005 to $427 million in FY 2010. Based in New York City, Idnani focuses on managing […]

Outsourcing F&A and HR Enables Rapid Growth | Article

Outsourcing F&A and HR Enables Rapid Growth | Article

Outsourcing Excellence Award – Best Global Services: Carillion PLC and Accenture Carillion PLC is a leading support services company. It operates in a highly competitive industry where achieving its margin targets demands a rigorous approach to controlling costs and delivering profitable growth. Carillion’s disparate processes and underlying systems were a potential obstacle to that growth. […]

Small U.S.-Based Finance and Accounting Outsourcer Delivers Value of Large Providers | Article

Small U.S.-Based Finance and Accounting Outsourcer Delivers Value of Large Providers | Article

The bulk of most companies’ operational costs are in manpower, says Ragu Bhargava, CEO of Global Upside, Inc., a finance and accounting (F&A) service provider. That’s one of the reasons companies in all industries are increasingly bucking the long-held practice of retaining full-time F&A staff in house. Mountain View, Calif,-based Global Upside, Inc. provides services […]

WNS Global Services – We Extend Your Enterprise | Service Provider

WNS Global Services – We Extend Your Enterprise | Service Provider

WNS is a leading global Business Process Outsourcing (BPO) company. Founded as British Airways’ captive back-office in 1996, WNS has today risen to a leadership position with more than 200 global clients, serviced by over 21,000 professionals across 23 global delivery centers worldwide, including Costa Rica, India, the Philippines, Romania, Sri Lanka and United Kingdom. […]