Outsourcing Benchmarking Insights

Calling for Help: Outsourcing Helps BT Reinvent Itself

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

BT was a plain old phone company. Then competition and the Internet changed telecommunication. Where was BT going to find the capital to fund the requisite new offerings? BT outsourced its HR to Accenture. Together the partnership transformed BT.

Don’t Skip on the Details

Greg Short, Counsel in the Los Angeles office of Shaw Pittman LLP

Don't shortchange the exhibits in your outsourcing contract. They contain the core of your outsourcing agreement, including the price of services and your service level agreements.

2001: An Ecommerce Odyssey

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

This year will be the year of ecommerce outsourcing. But the seeds were sown last year, according to Richard Raysman, a partner at Brown Raysman Millstein Felder & Steiner LLP, a law firm in New York City specializing in outsourcing.

Outsourcing’s Little Dipper

Outsourcing Center, Kathleen Goolsby, Senior Writer

Ancient navigators found their way by following the Little Dipper. The constellation's polestar, Polaris, always conspicuous and very near the north celestial pole, was used as a guide in traveling the seas. Outsourcing, often undertaken by buyers who have no

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Research & Insight

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Calling for Help: Outsourcing Helps BT Reinvent Itself

Don’t Skip on the Details

2001: An Ecommerce Odyssey

Outsourcing’s Little Dipper

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Cybersecurity

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