Business Transformation Archives

The Role of Outsourcing in Facilitating Corporate Agility

Outsourcing Center, Kathleen Goolsby, Senior Writer

Things were going well for Entergy and its IT provider, SAIC; but they wanted their relationship to grow and produce more value. So they jointly funded an 18-month relationship health check-up. It was an eye-opener, and they subsequently renegotiated their

Direct Route to Competitive Advantage

Outsourcing Center, Kathleen Goolsby, Senior Writer

One of the first value outcomes resulting from shifting ownership of Michelin North America's logistics process to outsourcing provider, TNT North America, was a $70Million cash flow increase in just one day. The money was then invested in critical strategic

Blue-ribbon Teaming for Excellence in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

This winning relationship broke our awards scoring records and is undoubtedly one of the world's most outstanding examples of outsourcing at its best. Owens & Minor outsourced its IT to Perot Systems, and O&M now commands the leading position in

Partnering for Performance

Outsourcing Center, Kathleen Goolsby, Senior Writer

The city of Minneapolis knew that outsourcing its IT functions and assets to Unisys would enable them to focus on value-added services for internal users and external customers, but there were huge obstacles in front of an outsourcing initiative. So

Breathing Life into Insurance

Outsourcing Center, Kathleen Goolsby, Senior Writer

INSURANCE UPDATE:\x0d\x0aBusiness transformation and end-to-end solution for insurance administration, all rolled into one package...plus, best practices in shared services for anchor clients.

HR Outsourcing: Where It Needs To Go

John Harney, Business Writer

Gartner says 85 percent of American companies will have outsourced some portion of HR by next year. Here's what's happening in this dynamic sector of BPO.

Required Reading on the Realities of Business Transformational Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

In part 4 of this four-part series on business transformational outsourcing, we share three essential principles for structuring a BTO relationship for successful outcomes.

Buyer’s Guide to Business Transformational Outsourcing Essentials

Outsourcing Center, Kathleen Goolsby, Senior Writer

Unlike traditional ITO or BPO, achieving business transformational outsourcing goals requires specific relationship and contractual components. In this third article in our BTO thought leadership series, we share information crucial to successful BTO initiatives.

Why Outsourcing is Hot in the Manufacturing Sector

Outsourcing Center, Kathleen Goolsby, Senior Writer

Manufacturing industry trends - The National Association of Manufacturers predicted US manufacturing production will increase by more than six percent this year. Headlines also declare that manufacturing growth in the UK is at a four-year high, and demand is strong

If a Business Process Outsourcer Improves a Function, Is It Business Transformational Outsourcing?

Outsourcing Center, Kathleen Goolsby, Senior Writer

See what industry leaders think in this of four articles on insights for buyers of BTO services.

Industries

Services

Cybersecurity

Shared Services

Industry

Services

Cybersecurity

Shared Services

Research & Insight

Business Challenge