Business Transformation Archives

Utility Computing’s Blind Spot

Outsourcing Center, Kathleen Goolsby, Senior Writer

IT spending finally picked up and the utility\x0d\x0a model of pay-as-needed became firmly established in 2003. The surviving\x0d\x0a ASPs rose like a phoenix. Buyers focused on cost. They also need\x0d\x0a to consider the strategic value of IT outsourcing.

The Greening of the BTO Environment

Outsourcing Center, Kathleen Goolsby, Senior Writer

Business transformation outsourcing is the industry's new buzz word. What exactly is it? Senior writer Kathleen Goolsby polled suppliers and has a definitive answer buyers need to know. First in a four part BTO series.

Part 3: A Diamond In The Rough

Roger J. Swantek, C.P.M., CIAP, Electronic Data Systems Corporation (EDS)

Governance tends to be one of the most difficult aspects of outsourcing. Yet it is vital to a relationship's success. Roger Swantek of EDS describes how to create a successful governance program for procurement outsourcing.

New Study Reveals Trend in Using Outsourcing to Control Business Outcomes and Support Strategic Planning

Outsourcing Center, Kathleen Goolsby, Senior Writer

A new Accenture study discovered that 86% of buyers gain more control over strategic business results in a variety of critical areas, such as shareholder value and revenue, when they outsource. And 73% of the companies redistribute the cost benefits

Outsourcing Keeps the Wheels of Progress on Track in the UK

Outsourcing Center, Kathleen Goolsby, Senior Writer

National Rail Enquiries handles the telephone calls for the British rail system. Before outsourcing, it had trouble just answering the volume of calls. Now its call center has become a strategic driver for better customer service.

Vantage Study Outlines 20 Best Practices to Create Value in Provider-Buyer Relationships

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Almost 80 percent of the respondents to a Vantage Partners Study said strong working relationships with suppliers delivered at least 25 percent more value than their poor, adversarial relationships. Read the study's list of 20 things to improve your outsourcing

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