Business Transformation | Outsourcing Center

How to Manage and Mitigate Offshore Risks

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What are the real risks in offshoring both ITO and BPO work? Professor Ravi Aron, John Hopkins University, says understanding those risks helps buyers set up procedures to make their offshore engagements more successful.

How Changes in the Market Changed the Face of Outsourcing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

LEAN, green, and savings now are the mantras of IT buyers today, according to Richard Penn. Even IT pricing is experiencing a metamorphosis. Here's what buyers and suppliers need to know in today's brave new ITO world.

Trends in Factors Surrounding Achieving Cost Reduction by Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing Center studied cost-reduction data from the 2009 Outsourcing Excellence Awards program. This article discusses the findings from that study including trends in provider selection criteria, factors that led to cost reduction, and the buyers' use of funds produced by

The Revolution in Recruitment Process Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Recruitment process outsourcing is facing dramatic change in 2009. Not only is the pricing model changing, but even the definition of services is changing. The provider landscape is also shifting. This article takes you through the drivers for the ways

Changes in Outsourcing Will Impact the Way Buyers Make Decisions in 2009

Outsourcing Center, Kathleen Goolsby, Senior Writer

Companies are facing new considerations in their decision making at different points in the life cycle of outsourcing. Pricing models, controllability of offshored work, managing outsourcing relationships, and a new source of value creation will impact decisions in 2009. But

Upcoming Changes in IT Infrastructure Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

The industry is now beginning to approach infrastructure from a stronger process orientation. This will dynamically alter the value proposition, offerings, pricing, and other aspects of infrastructure management. It is also causing infrastructure process reengineering. Here are the insights you

Innovation and Economy: Trends Impacting Initial Stages of Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

The U.S. economic problems have impacted outsourcing in several ways, as has the increased focus on innovation and R&D in outsourcing arrangements. Both are affecting the initial stages of outsourcing decisions. Here's a look at these trends and how they

Cost Savings, SLAs, and Supplier Selection Criteria Benchmarks from 2007 Outsourcing Excellence Awards

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing Center's study of 86 relationships participating in the 2007 Outsourcing Excellence Awards program revealed several significant benchmarks. A major finding: buyers felt cultural fit and a partnering relationship approach were a major key to success; they used them as

Trends in Outsourcing to Enable Client Organizations to Innovate in Their Businesses

Outsourcing Center, Kathleen Goolsby, Senior Writer

Nearly everyone is talking about innovation in outsourcing. In this article, experts share their insights on the hindrances and best practices surrounding innovation objectives.

The Two Ways Offshoring Will Change Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Labor will be the driving factor that changes outsourcing in 2008. In the past, the megatrend was to use labor arbitrage wherever possible. Today buyers want to alter how they use employees, changing other services in which labor is a

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