Business Transformation Archives

HRO Predictions: How Consolidation, Standardization, and Gen Y Will Change the Market

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Industry consolidation continues full speed ahead. Standardization helps profit margins (finally!). The mid-market takes off (really!). Here are some educated guesses about what will happen in HRO next year.

Predicting BPO’s Future with Oracle’s Tibor Beles

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Tibor Beles, VP Sales, Global BPO, heads Oracle's BPO practice. Read why he thinks HRO buyers will take a more aggressive outsourcing approach in the future, how IT will bring innovation to BPO processes, and why time is so critical

Ensuring Aligned Interests in a Public-Sector Outsourcing Relationship

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing cannot succeed unless both parties' interests are aligned and they can manage to overcome inherent conflicts. In deals with government clients, there will always be an inherent conflict of interests. We studied a highly successful Canadian government relationship. This

Kathryn Kelly of ExcellerateHRO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The President of ExcellerateHRO relishes the fact that HRO suppliers are taking away the tactical work that makes up the daily grind so the new, reskilled HR department can focus on the strategic. Kelly, who has a research background in

Outsourcing’s Impact on Corporate Archiving and Library Functions

Outsourcing Center, Kathleen Goolsby, Senior Writer

Most corporate, law firms, and hospital libraries are cost centers and must justify their existence and continually reduce or contain costs. Many libaries are nearly dead or need to transform to digital assets. And more companies--like Toyota Motor Sales USA--find

Editor’s Corner: Berndt-Uwe Pagel of SAP

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Berndt-Uwe Pagel, Senior Vice President of BPO for SAP, discusses the software company's role in BPO. He explains why IT agendas have to change, standardization is important, and suppliers have to become profitable. And he shares the most important lesson

2007 FAO Predictions: How Changes in the Market Will Affect Buyers and Suppliers

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Supplier consolidation. The arrival of a buyer's market. Multi-vendor strategies gain the upper hand. Read about 17 things that will shape the FAO market next year.

What You Need to Know to Avoid Outsourcing Risks in 2007

Outsourcing Center, Kathleen Goolsby, Senior Writer

The outsourcing industry is changing, and there are some new risks. This article is full of tips for mitigating risks in six elements of outsourcing.

Trends Highlight Changes in the Way Companies Will Do IT Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

IT outsourcing is no longer a commodity. Here's a run-down of recent trends demonstrating IT outsourcing is becoming integral to top-line growth. Read about new business models, new functions being outsourced, and other changes that will impact ITO deals next

Catapulting a Business Forward

Outsourcing Center, Kathleen Goolsby, Senior Writer

The pace of change in information and communication technology in education, including corporate learning programs, has been tremendously fast and has completely altered the teaching and learning process. Here's the story of how one company used outsourcing to not only

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