Cost Reduction & Avoidance | Outsourcing Center

Trends in Outsourcing to Enable Client Organizations to Innovate in Their Businesses

Outsourcing Center, Kathleen Goolsby, Senior Writer

Nearly everyone is talking about innovation in outsourcing. In this article, experts share their insights on the hindrances and best practices surrounding innovation objectives.

The Two Ways Offshoring Will Change Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Labor will be the driving factor that changes outsourcing in 2008. In the past, the megatrend was to use labor arbitrage wherever possible. Today buyers want to alter how they use employees, changing other services in which labor is a

European and Worldwide Knowledge Process Outsourcing Trends

Outsourcing Center, Kathleen Goolsby, Senior Writer

Knowledge Process Outsourcing may become the fastest-expanding outsourcing initiative in the next 12 months, especially across Europe. Here's what you need to know about KPO trends, the value proposition, and how to select a KPO service provider.

An ICT Supplier That Works for Free!

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Telephones are sooo 1970s. The Salvation Army, however, is using phones in a very twenty-first-century way, thanks to outsourcing. And, the charity is saving significant sums, too.

OMFN Knew It Selected the Right Supplier When Perot Systems Expertly Handled a Deluge of Volume During Migration

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Old Mutual had earned the unhappy moniker: the worst in the industry. It outsourced to become competitive. During the first two migrations, events conspired to triple volume. Read how the two partners learned to work together under the crushing volumes.

RX for Healthcare Outsourcing Success: Abandon Traditional Roles

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

No one wants to wait three months to be paid. The Department of Surgery outsourced its bill collection, which cut day in accounts receivable from 94 to 50. But the change wasn't easy; the two partners had to change how

Bharti Airtel, Nortel Innovate a Utility Computing Model to Influence Consumer Behavior

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Bharti Airtel is a fast-growing Indian telco. It felt labor costs in India were too expensive. It wanted to solve customer care issues at the machine. So it offshored its solution--to North America. The Indian company selected Nortel for its

The Story of a Turnaround: Before Outsourcing, a Key Division Struggled; Today It Excels

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Service was so poor with Aon's first outsourcing supplier that it was losing customers. Then it switched to Alfinanz, which had both IT and industry experience. Now Aon is so successful it is challenging its biggest competitors and winning most

An Offshore Pioneer Shares Its Recipe for Long-Term Success

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

This was one of the first North American offshoring relationships. Nortel outsourced to India in 1991 because it couldn't find enough employees with the specialized knowledge it needed. At same time, Wipro wanted to expand beyond India. The timing was

Prudential Relocation Relocates Work to EMR in India to Create 24-Hour Operation to Please Clients

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Many companies outsource relocation, a complicated and detail-ridden process, to experts like Prudential Real Estate and Relocation Services. What makes relocations tricky is keeping track of every company's distinct relocation policy. To cut costs and improve efficiency, Prudential outsourced the

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