Outsourcing Boosts Revenues 60 Percent in Six Months
Outsourcing Center, Bruce McCracken, Business Writer
Revenues at Verifications enjoyed a 60 percent increase in just six months after outsourcing its sales force automation.
Research & Insight
Business Challenge
Cost Reduction & Avoidance
Outsourcing Helps Worldspan Travel in the Customers’ Shoes
Outsourcing Center, Bruce McCracken, Business Writer
The holiday travel period was 60 days away. Worldspan, an on-line technology provider for the travel industry, needed to better monitor its Web performance. A service provider ramped up a solution in 60 days.
Maximizing Learning Processes in Your Organization
Outsourcing Center, Kathleen Goolsby, Senior Writer
Shrinking budgets and a growing reluctance to travel are causing companies to prefer distance learning solutions. Cost makes outsourcing a good choice.
Finance and Accounting BPO Adds Up to Business Transformation
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Finance and accounting outsourcing has gone beyond transaction processing to enter the realm of business transformation. Today, chief financial officers require data to help them make better financial decision.
Manufacturing the Future
Katherine Swarts, Business Writer
Manufacturers are increasingly willing to spend money on outsourcing to save money. Old skill sets are disappearing, making the cost of finding the right talent a primary driver in choosing outsourcing.
The Expanding Territory of Offshore Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
Suppliers are moving the back office to the four corners of the globe. At the same time, buyers, now firmly committed to offshore solutions, are wrestling with the decision to select a near shore or farshore provider. Here's what's going
ITO: An Industry in Transition
Outsourcing Center, Kathleen Goolsby, Senior Writer
Peter Bendor-Samuel reflects on ITO outsourcing in 2002. His take: service providers are under price pressure because of increased competition from offshore suppliers and new potential powerhouses created by acquisitions. Then, he predicts what will happen in 2003.
Legal Outsourcing Trends – A Look Ahead
Paul J. N. Roy, Partners, Mayer, Brown, Rowe & Maw
Outsourcing continues to provide significant business opportunities for customers. But it also represents new risks. At the same time, the outsourcing market is continuing to evolve toward the newer terrain of business process outsourcing. Paul Roy of Mayer, Brown, Rowe
What You Need to Know About IT Outsourcing Trends for 2003
Outsourcing Center, Kathleen Goolsby, Senior Writer
Five trends are reshaping ITO. Hot new markets and business transformation outsourcing are two of the major trends altering the landscape.
Mushrooming Competition + Knife-Thin Margins = CEO Headaches in Financial Institutions
Outsourcing Center, Kathleen Goolsby, Senior Writer
With competition on all sides, banks have to invest in enabling technologies to stay current. Yet this economy dictates that they cut costs, too. The only way to do both is to outsource.