Customer Satisfaction Archives

The Art of Fulfillment

Outsourcing Center, Kathleen Goolsby, Senior Writer

Finding top talent for sales support and fulfillment is always a challenge. Spherion helped the second largest check printing company in the U.S. man its sales resource center. In addition to great customer service, the buyer was finally able to

Outsourcing: Dynamo for Transformation

Outsourcing Center, Kathleen Goolsby, Senior Writer

Total integration after mergers/acquisitions is difficult to achieve...but IBM knows how to do it, no matter how complex it appears to be.

Don’t Skip on the Details

Greg Short, Counsel in the Los Angeles office of Shaw Pittman LLP

Don't shortchange the exhibits in your outsourcing contract. They contain the core of your outsourcing agreement, including the price of services and your service level agreements.

Outsourcing Virtual Warehousing Enables Entry into New Markets

Outsourcing Center, Kathleen Goolsby, Senior Writer

Virtual warehousing is not new, but it's sometimes not successful. QVC.com outsourced to ensure its quality standards and a seamless experience for its customers would be the result.

It Was a Dark and Stormy Night…

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing is not just about turning over a business process to a company with expertise and resources in that area. It's more successful when both parties work as a team to overcome all challenges. Here's a striking example of an

Trail Carvers:Outsourcing’s Role in Moving Companies Beyond Their Potential

Outsourcing Center, Kathleen Goolsby, Senior Writer

Find out how an effective outsourcing relationship enables a very small insurance wholesale business to compete cost-effectively with large, powerful insurance companies.

Colombian Risk

Outsourcing Center, Kathleen Goolsby, Senior Writer

BP's motivations for outsourcing were classic, and Getronics has surpassed those needs. Even so, the highly effective risk/reward pricing scheme is a powerful influence on the remarkable success of this relationship.

All or Nothing at All: An Outsourcing Drama of Contrasting Characters

Outsourcing Center, Kathleen Goolsby, Senior Writer

Just knowing the objectives you want to achieve by outsourcing is not enough. You have to build a strong relationship. Here's the story of innovative first steps taken to ensure the Bank had the right partner and that the parties

‘Hard’ Market Makes Outsourcing an Easy Decision

Chris Pryer, Business Writer

Insurance companies are expecting a boom in business. Outsourcing will help them meet the increased demand.

IT Contracting With the Financially Challenged Survivors of the New Economy

Daniel Masur, Partner, Mayer, Brown & Platt

We all watched the dotcoms become dot bombs. But you still want to do business with one. Here's how to structure your contract to lower the risk.

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