One App Fits All
John Harney, Business Writer
This SMB manufacturer replaced its legacy applications with one hosted ERP suite for dramatic cost savings and vastly improved operational efficiencies.
Research & Insight
Business Challenge
Outsourcing Serves Reduced Labor and Food Costs with Increased Restaurant Management
Outsourcing Center, Kathleen Goolsby, Senior Writer
Labor and food costs comprise 60 percent of a fast-food restaurant's overall costs. Software solutions can efficiently manage the business, but they're often not cost-effective for small to mid-size businesses and franchisees. Here's how many restaurant owners benefit from a
Outsourcing’s Impact on Corporate Archiving and Library Functions
Outsourcing Center, Kathleen Goolsby, Senior Writer
Most corporate, law firms, and hospital libraries are cost centers and must justify their existence and continually reduce or contain costs. Many libaries are nearly dead or need to transform to digital assets. And more companies--like Toyota Motor Sales USA--find
How to Come Back from a Failed Outsourcing Partnership
Outsourcing Staff
It's very possible for buyers to form highly successful relationships with a new provider after experiencing a failed relationship. But there are pitfalls. What are the best practices that ensure success in these situations the second time around? Here are
Editor’s Corner: Berndt-Uwe Pagel of SAP
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Berndt-Uwe Pagel, Senior Vice President of BPO for SAP, discusses the software company's role in BPO. He explains why IT agendas have to change, standardization is important, and suppliers have to become profitable. And he shares the most important lesson
How A Small IT Firm Prospered After Outsourcing Its HR to a PEO
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
TechGuard had trouble recruiting because of its lack of benefits. It outsourced HR to solve that problem. Then it learned HR outsourcing provided a lot more valuable benefits. Here's one firm's story.
History Revisited: The Next FAO Growth Spurt Is Coming
Phil Fersht, VP Research
FAO had a major growth spurt in 2002 and 2004. What will happen this year? Will there be another? Phil Fersht and Paul Nowacki dissect the past to predict the future.
Infocrossing Introduces Managed Application Services, Providing Four Key Business Benefits to Buyers
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
After repeated requests from its clients, Infocrossing expanded its Enterprise Application Services to include Managed Application Services (MAS), a cross-platform suite that includes all aspects of ERP application outsourcing. We married best practices around infrastructure capabilities with our PeopleSoft and
Outsourcing Helps Legacy Air Carriers Fly Back to Profitability
Jerry Bowles, Business Writer
Outsourcing has been one of the most important factors in the industry turnaround, providing an opportunity to remove large amounts of fixed cost while drawing on the expertise of the outsourcer to update the airline's technology base. Read why airlines
How Leading Retailers Achieve Vendor Performance Management and Compliance Optimization
Outsourcing Center, Kathleen Goolsby, Senior Writer
Most retailers lack the ability to efficiently process their vendor-performance information into knowledge that allows them to avoid or recover unnecessary costs from inaccurate shipments. However, there's an outsourced solution that brings visibility into vendor operations, creating huge competitive advantage.