Business Challenge Archives

The Gruntled Employee: A Holistic Model Addressing Behaviors in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Some operating models clash with outsourcing's ability to achieve objectives. Here's a different approach, a more holistic model focused on organizational culture and behaviors. CSC is using it and experiencing notable successes!

Avoiding Outsourcing Pitfalls

Jon F. Doyle, Attorney, White & Case LLP

Jon Doyle of White & Case shares six key provisions that any outsourcing agreement should have to help mitigate unavoidable problems when offshoring.

A Candid Chat on Offshoring with MphasiS

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What is the biggest mistake buyers make when they offshore? How do you navigate cultural differences? Jeroen Tas, Vice Chairman of MphasiS, does a Q&A.

Consortia Buying: An Upcoming Trend in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

The consortia buying of business process outsourcing services is about to explode worldwide and will be become a major trend among Global 1000 and mid-market companies.

How Leading Companies Avoid Being Bitten by Telecom Expenses

Outsourcing Center, Kathleen Goolsby, Senior Writer

Voice and data communication--the fourth-largest operating expense for most companies--has historically not been managed in a rational way. But outsourcing solutions are now evolving to a compelling value proposition with a Total communication Management model.

Getronics Offers Expert Advice on IP Communications

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Convergence, which means running voice, data, and video on a common infrastructure, brings a lower cost of ownership and the ability for companies to adapt quickly to changing business environments. Getronics explains how to manage a convergence project.

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