Business Challenge | Outsourcing Center

Banks Outsource to Keep Their Global Customers Happy

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

KeyBank's corporate customers need letters of credit for global trade. But the bank didn't want to make the requisite capital investment. So it outsourced that process to ABN-AMRO, another bank. The happy result: the new services offered by the outsourcer

The CON-fidence-Games Aspect of Outsourcing Arrangements

Outsourcing Center, Kathleen Goolsby, Senior Writer

In our study of what makes outsourcing relationships fail, we found executives on both sides of the fence whose corporate scenarios cause them to appear to be taking advantage of each other. This article examines outsourcing's con games and what

Synergies Drive Perot’s Offshore Acquisition and Create New Value Proposition in Outsourced Medical Billing Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Where Are They Now is a new Outsourcing Journal feature focusing on how outsourcing relationships evolve beyond their initial expectationss. In this first column, we explore an offshore medical billing value proposition that was so good Perot Systems Corporation reached

Want to Survive a Stay in the Hospital? Don’t Forget To Check Out its IT Outsourcer

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

More Americans die from medical errors in a hospital than from car accidents. El Camino Hospital cut its medication errors 20 percent through technology, thanks to its IT provider Eclipsys.

Why the Healthcare Industry Is Now Outsourcing CRM

John Harney, Business Writer

Retailers have been outsourcing CRM for years. Now competitive pressures in healthcare are causing both payers and providers to outsource this process.

Perspectives on Growth of the Outsourcing Market in China’s Healthcare Sector

Outsourcing Center, Kathleen Goolsby, Senior Writer

The Chinese government is reforming its healthcare sector to create a more competitive environment and speed up medical reform. Will outsourcing be part of that process?

Like Sitting Ducks–Two Failure-Prone Outsourcing Models

Outsourcing Center, Kathleen Goolsby, Senior Writer

An Outsourcing Center survey found a significant correlation between root causes of failure and two increasingly popular approaches to outsourcing.

Healthcare Providers’ Perfect Storm and How Outsourcing Can Help Weather the Winds

Todd Hintze, Principal, Everest Group

Hospitals solved problems by adding complexity to their processes. But a perfect storm of new pressures make simplicity a better solution. The Rx: outsource.

Managing an Outsourcing Career

Isaac Cheifetz

What should outsourcing executives do to position themselves for career success in outsourcing? An outsourcing executive recruiter shares his list.

$100,000 Fines and Changing Laws Encourage Importers to Outsource Customs Compliance

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Customs compliance today is daunting. Outsourcing gives importers access to technology that automates and integrates the process.

Get 3 Free Quotes
Book a Call
Get Resource Kit