Business Challenge Archives

Breathing Life into Insurance

Outsourcing Center, Kathleen Goolsby, Senior Writer

INSURANCE UPDATE:\x0d\x0aBusiness transformation and end-to-end solution for insurance administration, all rolled into one package...plus, best practices in shared services for anchor clients.

Offshore Outsourcing Helps Mid-Tier Banks Compete

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

How do medium-sized banks survive in today’s brave new world? The challenges seem Herculean. The big banks are getting bigger, smaller banks are becoming acquisition candidates, and the Internet is changing how consumers interact with their financial institutions. Outsourcing is

The Reach of Risk in Financial Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Worldwide trends in mitigation of market and operational risks in financial services institutions.

How Should HR Departments Gain Access to Technology?

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

IDC's Marc Pramuk says access to technology is driving HRO. Companies are assembling more comprehensive outsourcing initiatives to get more for their technology dollar.

HR Outsourcing: Where It Needs To Go

John Harney, Business Writer

Gartner says 85 percent of American companies will have outsourced some portion of HR by next year. Here's what's happening in this dynamic sector of BPO.

HRO’s Experts Share Best Practice Tips for HR Outsourcing Initiatives

Outsourcing Center, Kathleen Goolsby, Senior Writer

Five HR experts offer their best practice recommendations on implementing an HR outsourcing initiative.

Required Reading on the Realities of Business Transformational Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

In part 4 of this four-part series on business transformational outsourcing, we share three essential principles for structuring a BTO relationship for successful outcomes.

Negotiating Residual Information Provisions in IT and BPO Transactions

Brian R. Suffredini, Attorney, Mayer, Brown, Rowe & Maw LLP

Outsourcing requires the buyer to share sensitive information with the supplier. How do both parties handle the use of this residual information? Brian Suffredini of Mayer, Brown, Rowe & Maw shares hints to protect both parties and still make the

New Outsourcing Law Readies Japanese Companies for Global Pharmaceutical Markets

Janet Lowenbach, Business Writer

A new law in Japan will permit pharmaceutical companies to outsource 100 percent of their processes. Read how this will affect the Japanese pharmaceutical industry.

Buyer’s Guide to Business Transformational Outsourcing Essentials

Outsourcing Center, Kathleen Goolsby, Senior Writer

Unlike traditional ITO or BPO, achieving business transformational outsourcing goals requires specific relationship and contractual components. In this third article in our BTO thought leadership series, we share information crucial to successful BTO initiatives.

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