Business Challenge Archives

Outsourcing Helps Worldspan Travel in the Customers’ Shoes

Outsourcing Center, Bruce McCracken, Business Writer

The holiday travel period was 60 days away. Worldspan, an on-line technology provider for the travel industry, needed to better monitor its Web performance. A service provider ramped up a solution in 60 days.

Can you Overdose on Outsourcing?

Outsourcing Center, Kathleen Goolsby, Senior Writer

How can you ensure your outsourcing service provider effectively interfaces with all your other vendors? We looked at proactive and reactive maneuvers to ensure all suppliers work together to meet the buyer's objectives.

How to Win the Pharma Sales Force Scrimmage

Outsourcing Center, Kathleen Goolsby, Senior Writer

There's a new help desk capability for pharmaceutical companies seeking expert services and lower costs in an offering from Getronics and Everest Field Technologies, which combines campus and field sales support.

Outsourcing Disaster Relief

Katherine Swarts, Business Writer

After 9/ll, people from all over the world sent contributions to the Twin Towers Fund to help the families of the fallen. Outsourcing was the fastest way to handle non-core aspects of disaster relief. OPI, a Manhattan-based service provider, volunteered

Managed Service Provider Makes Growth Easy for easyCar

Outsourcing Center, Bruce McCracken, Business Writer

A fast-growing car rental agency in London heavily dependent upon eCommerce found outsourcing to an MSP was the best way to ensure reliability.

Staking a Claim To Excellence With an Offshore Component

John Harney, Business Writer

MetLife needed to improve its claims processing. ACS now does the job up to nine times faster, up to 75 percent cheaper and with 40 percent more accuracy using offshore labor.

Full Service HR BPO Has Crossed the Chasm

Michel Janssen, Managing Director, Everest Research Institute

Full Service HR BPO is becoming a real business trend. Everest's Michel Janssen explains why this is occurring, points out the prominent players and predicts what will happen in 2003.

Exult Exults: Start-up Announces First Profit

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

A pure play, full service HR service provider finally reported a profitable quarter. This is good news for service providers -- Exult's success proves profitability is possible.

Outsourcing Helps Large Canadian Retailer Tie All Its Suppliers Together Online

Outsourcing Center, Bruce McCracken, Business Writer

One of the largest retailers in Canada wanted to connect all its vendors electronically. Outsourcing made that daunting task possible. The reasonable price meant even the smallest vendors could afford to plug in.

What Do You Do When Your Applications Support Provider Goes Under?

Outsourcing Center, Bruce McCracken, Business Writer

Here's an outsourcing nightmare: Your applications support provider declares bankruptcy as you're trying to prepare your year-end financials. Read how one buyer handled the situation. The end result: a new outsourcing relationship with even greater value.

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