Business Challenge | Outsourcing Center

Inheriting a Legacy TPA

Chris Pryer, Business Writer

Jefferson Pilot Financial Insurance Company had never outsourced. Then it acquired another insurance company using a third-party administrator. A careful study convinced the insurer outsourcing was the way to go.

EDS Creates a Magical CRM Chemistry With Dow

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Dow Chemical Co. had underinvested in its call center. It needed to upgrade the technology, reduce its capital investment and add best practices. Who ya gonna call? EDS.

Diagnosis: Losing Money Hand Over Fist

Outsourcing Center, Kathleen Goolsby, Senior Writer

Some medical practices think that simply automating billing and collection processes will put an end to chasing dollars from insurance companies. But a number of things can go wrong. This unique service provider ensures the front-end processes and workflows match

Embracing Lean Manufacturing by Outsourcing Third-Party Logistics

Outsourcing Center, Kathleen Goolsby, Senior Writer

In support of lean manufacturing principles, GM decided to outsource to a third-party logistics supplier. The results were even beyond expectationss.

Doctors Make House Calls Through Outsourcing

Outsourcing Center, Bruce McCracken, Business Writer

Getting access to medical records any time, any place can become a matter of life or death for doctors. A Michigan hospital finds the Rx is to outsource its Virtual Private Network.

Lockheed Martin Hits Home Run

Outsourcing Center, Kathleen Goolsby, Senior Writer

The U.S. Chamber of Commerce was ready to part ways with its service provider. Lockheed Martin was able to take over the hardware and software from its predecessor in less than six weeks. Lockheed's willingness to partner made this relationship

Shaping the Future of Communications

Outsourcing Center, Kathleen Goolsby, Senior Writer

We keep you abreast of significant developments that affect outsourcing strategies for both buyers and suppliers. Read about the recent advances in voice-over-IP and satellite communication technologies that affect mobile workforces, Homeland Defense, globalization and multi-location enterprises.

General Motors Drives e-Vehicle

Outsourcing Center, Kathleen Goolsby, Senior Writer

When GM realized it wasn't making the best use of its enterprise marketing dollars and customer services, it came up with a unique strategy. But to ensure success in achieving enterprise-wide value, the strategy required outsourcing.

Outsourcing Allows British Banks to Check Out of Check Processing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Two big banks in England needed to upgrade their check clearing operations. But they didn't want to invest in the process due to falling volumes. Outsourcing helped them gain access to new technology as well as lower costs.

Trust Nobody; Train Everybody

Outsourcing Center, Kathleen Goolsby, Senior Writer

Serious legal consequences can result from employees' lack of awareness of new procedures for privacy and security issues due to HIPAA. But implementing the policies and educating employees is costly and requires expertise. One outsourcer, however, has a unique, low-cost,

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