Business Challenge Archives

Cost V. Control: Thoughts on Outsourcing Your eCommerce Offering

Michael S. Mensik, Partner, Baker & McKenzie

Companies face five key legal issues when they outsource their eCommerce offerings. Attorneys at Baker & McKenzie show you the legal sandbars and explain how to navigate around them.

Outsourcing Long-Term Care Policy Administration Allows Entry in the Short Term

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Baby boomers, concerned about protecting their financial assets, are looking at long term care policies to help defray that cost. Insurance companies expect sales volumes to grow. They are turning to suppliers like EDS to be ready when the boom

The Art of Fulfillment

Outsourcing Center, Kathleen Goolsby, Senior Writer

Finding top talent for sales support and fulfillment is always a challenge. Spherion helped the second largest check printing company in the U.S. man its sales resource center. In addition to great customer service, the buyer was finally able to

Outsourcing Allows the Little Guys to Play in the Big Leagues

Outsourcing Center, Bruce McCracken, Business Writer

Outsourcing levels the playing field and allows the little guys to successfully compete with the big boys. Read how a small town newspaper was able to compete with its Chicago neighbor thanks to a savvy supplier.

Outsourcing: Dynamo for Transformation

Outsourcing Center, Kathleen Goolsby, Senior Writer

Total integration after mergers/acquisitions is difficult to achieve...but IBM knows how to do it, no matter how complex it appears to be.

Don’t Skip on the Details

Greg Short, Counsel in the Los Angeles office of Shaw Pittman LLP

Don't shortchange the exhibits in your outsourcing contract. They contain the core of your outsourcing agreement, including the price of services and your service level agreements.

Changing Course: Brigade Expands CRM to All Stakeholders With ERM

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Brigade managed customers as a CRM supplier. Now it wants to manage employee, supplier and investor relationships, too, as an Enterprise Resource Manager.

HR Outsourcing Revenues Grew 65 Percent In 2001

Outsourcing Center, Bruce McCracken, Business Writer

IDC reports HR BPO outsourcing revenues grew 65 percent last year. (That's not a typo.) Read why.

Outsourcing Virtual Warehousing Enables Entry into New Markets

Outsourcing Center, Kathleen Goolsby, Senior Writer

Virtual warehousing is not new, but it's sometimes not successful. QVC.com outsourced to ensure its quality standards and a seamless experience for its customers would be the result.

Show Me the Knowledge

Chris Pryer, Business Writer

Knowledge sharing helps CNA Insurance provide great customer service by storing all company knowledge in a searchable database.

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