Business Challenge Archives

No Time for RFPs

Outsourcing Center, Kathleen Goolsby, Senior Writer

Buyers are often in a hurry to outsource so they can implement their competitive strategies. But cutting short the supplier selection process can result in a failed outsourcing relationship. Here's how to do it right.

When Business Crumbles, Who Ya Gonna Call? A Supplier!

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What does a business do when its sales crumble? Answer: Turn to your outsourcing suppliers who will do something creative to solve the problem. Here is how...

Outsourcing Payroll Check Printing Pays Off

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Employees get a sinking feeling when they look at their paychecks and they're wrong! If they believe the payroll department didn't calculate their overtime properly or deducted too much for their health insurance, the first thing they do is reach

Reverse Auctions Improve Quality, Price and Delivery of Custom Goods

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Like many manufacturers in America, BOCE is in the midst of a major slowdown, according to Tom Connelly, North American supply manager for the Wilmington, Massachusetts, company. Demand in the semi-conductor industry for its vacuum pumps, turbo molecular pumps and

We’ve Only Just Begun

Outsourcing Center, Kathleen Goolsby, Senior Writer

Jane Drasites, Director, Benefits Delivery for BP Amoco, swears that the first year in an outsourcing relationship is just like a marriage. Some marriages don't work very well. When Amoco (prior to its merger with BP) signed an agreement in

Skill Building Minus the Frustration

Jerri L. Ledford, Business Writer

As little as five years ago, when you needed to train employees, there were three basic options for doing it-sit the employee down with a video, partner that employee with a more experienced employee, or put a group of them

Ordering Online Produces A Catalog of Benefits for Quill

Outsourcing Center, Bruce McCracken, Business Writer

For Quill, a mail order office supply retailer based in the Chicago suburb of Lincolnshire, eCommerce in the late 1990s was a lucrative and untapped marketing channel. Its first Web site, launched in 1996, was rudimentary. We figured that everybody

Outsourcing Helps Trade Center Buyers Get Back in Business

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing suppliers are responsive in a crisis. Forty-five minutes after the first plane hit the World Trade Center, Compaq executives were on the phone, putting together a triage of support for its eight financial clients with Recover-All contracts as well

An Ounce of Prevention

Outsourcing Center, Kathleen Goolsby, Senior Writer

Burlington Resources, Inc., which is involved in the exploration, development and production of hydrocarbons, ranks first among U.S. independent oil and gas companies, in terms of proved U.S. reserves. It's a company with the diverse global opportunities and financial strength

Ten Key Questions for Developing Effective Service Level Agreements

Brad L. Peterson, Partner, Mayer Brown LLP

The first and most important step in developing an effective SLA is to ask the right questions. This article will give you those questions and some background on how to choose the right answers.

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