Business Challenge Archives

Linking Inbound and Outbound Marketing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Has this happened to you? You receive a letter in the mail describing a special promotion. You visit the Web site and notice the details are different. You visit the store and no one there knows anything about the vaunted

A New Way to Look at BPO

Michel Janssen, Managing Director, Everest Research Institute

This spring I had lunch with one of our clients, a national retail chain. The chief financial officer, the chief information officer and the executive vice president for human resources (HR) gave me a list of 20 business processes they

Getting Started on the Right Foot

Outsourcing Center, Kathleen Goolsby, Senior Writer

Success in an outsourcing relationship must be built on the right foundation, and that happens only when the buyer clearly and objectively describes to the supplier exactly what it wants to buy. That's what Xcel Energy did when it entered

Close Encounters of the HR Kind

Outsourcing Center, Kathleen Goolsby, Senior Writer

Public Service Enterprise Group, Inc. (PSEG) is a holding company in the electric and gas business with several affiliate companies in generation and distribution services in 12 countries and in 12 states in the US. Dealing at times with regulation,

How to Spend Resources Wisely

Outsourcing Center, Kathleen Goolsby, Senior Writer

To survive in our rapidly changing world, companies need agility to make progress in the shifting sands in the business arena. So today's executives seek advice on how to survive or even get ahead of the pack. One of the

Drexel Deepens Its Impact

Outsourcing Center, Kathleen Goolsby, Senior Writer

As the world increasingly becomes defined by technology, Drexel University (DU) is committed to driving innovation and being a leader in technological advancements. Drexel stays in the headlines, having created a number of nationwide firsts. In November 2000, its 62-acre

The Seven Deadly Negotiating Sins

Brad L. Peterson, Partner, Mayer Brown LLP

An outsourcing negotiation is a complex endeavor, with interwoven financial, technical, performance, people, and legal issues. However, after boiling it all down, there are seven very common mistakes both vendors and customers make in negotiating outsourcing contracts. This article will

Value Drivers

John Higgins, Senior Consultant

In difficult economic times, corporations seek to improve their financial performance. One way to do this is to understand value creation. This is a technique that helps companies improve their product quality, financial performance, customer satisfaction or time to market.

Outsourcing Disease Management Services Helps Patients and Payers

Outsourcing Center, Kathleen Goolsby, Senior Writer

In contrast to an ailment like diabetes or asthma, where there are significant numbers of patients and the prevalence of the ailment is quite high, Accordant Health Services focuses on complex, chronic diseases that require ongoing, specialized care whose patient

Beyond our Shining Seas

Outsourcing Center, Kathleen Goolsby, Senior Writer

To succeed in the United States, you have to do everything right from A - M. But to go international, you have to do everything right from A - Z. A lot of factors come into play that are not

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