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Research & Insight

Business Challenge

Swan Saga

Outsourcing Center, Kathleen Goolsby, Senior Writer

When CNA Insurance, a business-to-business property and casualty insurer, paddled fast but still encountered a weight that kept it from soaring toward its goals, it hired the wings of Hewitt Associates as its human resources outsourcer in 1998 and really

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Prepared to Answer

Chris Pryer, Business Writer

Customer service is a term that rolls easily off the tongue of almost every corporate mogul you hear interviewed or quoted these days. They talk about the fierce competition they face in their chosen industry and that the distinguishing factor

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What Happened to LeapSource?

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What Happened to LeapSource? - With $65 million in its checkbook, LeapSource opened it doors in September, 1999. The pure play business process outsourcing (BPO) provider closed those doors in March, 2001.\x0d\x0aWhat happened? And what does it mean for BPO

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Outsourcing:

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing providers offer a richer and more varied career path than companies whose employees work in departments that support the core business. When EDS completes an outsourcing contract, it manages the IT department of the buyer's firm.

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Risky Business

Chris Pryer, Business Writer

The issue of how liability is addressed in an outsourcing agreement is very real. The ultimate goal of any outsourcing arrangement is mutual satisfaction. The outsourcing entity hopes to acquire a higher level of performance in a particular aspect of

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HR Moves to Self-Serve

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

SynHRgy HR Technologies, an HR outsourcing vendor in Houston, Texas, monitored the usage of its 500,000 participants last fall. Sixty-five percent of the enrollees used the Web or its interactive voice response (IVR) system in lieu of talking to a

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Five Tips for Vendors

George Atis, Chairman, Outsourcing and Technology practice groups, McMillan Binch LLP

George Atis provides some pointers for vendors that should go a long way towards impressing buyers and expediting the closure of a deal.

Read More Five Tips for Vendors

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