Business Challenge Archives

Big Companies Embrace Multi-Process BPO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The trend to outsource non-core business processes is 'irreversible,' says John Barnsley, global leader for Business Process Outsourcing for PricewaterhouseCoopers (PwC), and is steadily moving to include multiple activities. Barnsley attributes an overall increase in acceptance of BPO as an

Equity Creates ‘Sticky’ Outsourcing Deals

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Information technology is moving from legacy information into a commodity. This inexorable shift is altering the nature of the relationship between buyer and supplier. That has been a pretty big change in the market last year, says Bob Chaffin, contract

Sorting Through the Rubble

Outsourcing Center, Kathleen Goolsby, Senior Writer

New vendors around every corner. Mega deals. Dead dotcoms. And even some fallout from Y2K. They littered the year 2000 battlegrounds in the outsourcing arena. Gartner Dataquest's Bruce Caldwell, senior analyst-outsourcing, recently completed reports and forecasts from his company's surveys

ASPs Ready for a Consolidation

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Application service providers (ASP) arrived en masse on the outsourcing scene last year and then proceeded to solidify their place in the marketplace. That was the major happening in the outsourcing world in 2000, according to Dean Davison, vice president

2001: An Ecommerce Odyssey

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

This year will be the year of ecommerce outsourcing. But the seeds were sown last year, according to Richard Raysman, a partner at Brown Raysman Millstein Felder & Steiner LLP, a law firm in New York City specializing in outsourcing.

Time to Renegotiate

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

From 1992 to 1994, many major corporations signed 10-year outsourcing contracts. The end of the tunnel is in sight, but now, the world is much different with the rise of the Internet. Robert Zahler, a partner with Shaw Pittman in

An Insider’s View of the Future for ASPs

Outsourcing Center, Kathleen Goolsby, Senior Writer

Application Service Providers (ASPs) attracted more attention than anything else in outsourcing in 2000. Kirk Krappe, senior vice president of products and markets for Corio, Inc., one of the industry's pioneers and leading ASPs, predicts even more incredible growth in

Producing The Nation’s Paychecks On Time

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

If you are a salaried employee in the Netherlands, there's a 50-50 chance that Pink Roccade produces your paycheck. If we are one day late, there's a big economic problem, says Hans Kateman, communication manager for Pink Roccade, an IT

When the Government Comes Calling

Raymond Angus

This question is important to the solvency of any organization, but it is crucial to those companies doing business with the federal government, says George Phares, President of Strategic Direction Resource, Inc. For seven years, Phares' company, based in Houston,

Technology Expedites Refund Process

Linda Bryza

Access specializes in marketing telecommunication audits to medium to large national businesses and government entities. The company also offers utility and energy services targeted to a California base. Access is the exclusive representative for nationally recognized companies in each of

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