Big Data/Analytics Archives

RX for Healthcare Outsourcing Success: Abandon Traditional Roles

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

No one wants to wait three months to be paid. The Department of Surgery outsourced its bill collection, which cut day in accounts receivable from 94 to 50. But the change wasn't easy; the two partners had to change how

Bharti Airtel, Nortel Innovate a Utility Computing Model to Influence Consumer Behavior

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Bharti Airtel is a fast-growing Indian telco. It felt labor costs in India were too expensive. It wanted to solve customer care issues at the machine. So it offshored its solution--to North America. The Indian company selected Nortel for its

The Story of a Turnaround: Before Outsourcing, a Key Division Struggled; Today It Excels

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Service was so poor with Aon's first outsourcing supplier that it was losing customers. Then it switched to Alfinanz, which had both IT and industry experience. Now Aon is so successful it is challenging its biggest competitors and winning most

Mortgage Lender Saves 50 Percent on Staffing by Outsourcing Rekeying to India

John Harney, Business Writer

In 2005 the housing market was hot. Mortgage lenders received more applications than they could handle. But in Miami they were not getting motivated, dependable, high-quality staff to process mortgage applications and the attendant materials that accompanies them. Outsourcing to

The Impact of Collaboration in BPO for Print Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Managing the North American marketing-related print collateral needs of Unilever's 400 brands in more than 100 countries is an enormous task. Outsourcing printing needs is not the same as outsourcing procurement, especially where it may impact creativity in marketing. Unilever

How One Outsourcer Uses Another to Keep Its Work Onshore

John Harney, Business Writer

Offshore claims processing has traditionally been cheaper than in the United States for obvious reasons-the price of keying in data overseas is a fraction of what it is here. Antares Management Solutions, a third-party claims administrator, was considering going overseas

Predicting BPO’s Future with Oracle’s Tibor Beles

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Tibor Beles, VP Sales, Global BPO, heads Oracle's BPO practice. Read why he thinks HRO buyers will take a more aggressive outsourcing approach in the future, how IT will bring innovation to BPO processes, and why time is so critical

Engine Performance Monitoring Drives Down Costs and Improves Customer Service For Southwest Airlines

John Harney, Business Writer

Premium customer service is goal one for Southwest Airlines. Top-flight fleet maintenance makes high-flying customer service would simply possible. Southwest outsources the maintenance of its 450 planes. Its lower maintenance costs help it compete on price.

Kathryn Kelly of ExcellerateHRO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The President of ExcellerateHRO relishes the fact that HRO suppliers are taking away the tactical work that makes up the daily grind so the new, reskilled HR department can focus on the strategic. Kelly, who has a research background in

Brewing Up IT Success: Outsource Your Network Globally

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

InBev, which brews 204 brands of beer including four global brands--Stella Artois, Beck's, Leffe, and Brahma--had specific criteria for its network supplier. It needed someone willing to work together to open new markets like China and Russia. It also wanted

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