Big Data/Analytics | Outsourcing Center

Outsourcing in 2003: How Offshoring Is Changing the Industry

Outsourcing Center, Kathleen Goolsby, Senior Writer

The biggest event in outsourcing last year — and the biggest event since outsourcing’s inception — was the growing use of offshoring. Both buyers and suppliers realized the profound power of labor arbitrage. The move to offshore work to take

Outsourcing Customizes Customer Care Worldwide

Outsourcing Center, Bruce McCracken, Business Writer

Buyers who outsource their call centers are discovering they can reduce cost and increase their customers' satisfaction even when call volumes are increasing. New studies show using a mix of offshore and domestic agents is sparking double-digit growth in Europe.

What Runs Through the Veins of a Successful Outsourcing Relationship?

Outsourcing Center, Kathleen Goolsby, Senior Writer

What happens after your ERP implementation or other IT initiative stalls or worse, fails? Here's how a leading company successfully recovered from such a situation in rapid time and came out even stronger than planned.

Outsourcing Provides IT Security, Fending off 200,000 Threats Per Month for a Healthcare Provider

Outsourcing Center, Bruce McCracken, Business Writer

Most companies worry about their IT security but have no idea how many threats they really receive. One health care company thought it fended off 2,000 threats a month. Outsourcing discovered the real number -- 200,000 -- and provided a

Real Estate Firm Makes Better Investments By Outsourcing Accounting

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Jimmy Hanson wanted to invite institutional investors to invest in his real estate management company. But he needed to revamp his accounting systems to meet their reporting needs. DTO's real estate division solved his problem.

Doing Cross-Border Outsourcing Deals: A Quick and Dirty Checklist

George Atis, Chairman, Outsourcing and Technology practice groups, McMillan Binch LLP

Toronto outsourcing attorney George Atis lists six items U.S. attorneys must consider if their American clients are working in Canada. Cross-border outsourcing transactions are more difficult than they look.

Launching the World’s Largest Employee Portal

Outsourcing Center, Kathleen Goolsby, Senior Writer

When you're planning a project with the largest size and scale in the world, there can be no better strategy than outsourcing. That's what GM did in order to eliminate risks and ensure success when it built mySocrates, the largest

Outsourcing Bears the Freight of Keeping Business Strategies on Track

Outsourcing Center, Kathleen Goolsby, Senior Writer

Successful outcomes from an outsourcing strategy depend on important first steps in the tactical and strategic nature of the arrangement. It also depends on the parties' upfront planning in how to move forward together . . . especially if the

Outsourcing Boosts Revenues 60 Percent in Six Months

Outsourcing Center, Bruce McCracken, Business Writer

Revenues at Verifications enjoyed a 60 percent increase in just six months after outsourcing its sales force automation.

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