Deciding What to Outsource
Dr. Wendell Jones
Outsourcing relationships have a better chance for success if they have an internal champion who believes in the cause. Find out what you need to know.
Research & Insight
Cloud
Big Data/Analytics
Prepared to Answer
Chris Pryer, Business Writer
Customer service is a term that rolls easily off the tongue of almost every corporate mogul you hear interviewed or quoted these days. They talk about the fierce competition they face in their chosen industry and that the distinguishing factor
Real Estate Outsourcing Focuses on Transactions, Not the Transaction
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
An Interview With Deborah Kops - Location, location, location is the number one rule of commercial real estate. For corporations worried about their bottom lines, the cardinal concern for their real estate should be process, process, process.
HR Moves to Self-Serve
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
SynHRgy HR Technologies, an HR outsourcing vendor in Houston, Texas, monitored the usage of its 500,000 participants last fall. Sixty-five percent of the enrollees used the Web or its interactive voice response (IVR) system in lieu of talking to a
Five Tips for Vendors
George Atis, Chairman, Outsourcing and Technology practice groups, McMillan Binch LLP
George Atis provides some pointers for vendors that should go a long way towards impressing buyers and expediting the closure of a deal.
The Big Picture
Outsourcing Center, Kathleen Goolsby, Senior Writer
Solutions for Public and Private eMarketplaces “Major multinational companies will buy software solutions,” says James Hatcher, vice president of business development for ECNet. “But when you go to the supplier base, only 10 percent of them will buy software. So
Nobody Does It Better
Outsourcing Center, Kathleen Goolsby, Senior Writer
Quickly growing. Unlimited potential. Unpredictable. Each of these words conveys the business environment in Russia today. Global executives eye developments in the world's largest country and speculate on each aspect of the emerging business scene.
How to Get Ready for HIPAA
Outsourcing Center, Kathleen Goolsby, Senior Writer
From the moment of his 1999 signature approving two-thirds of the proposed HIPAA regulations, President Clinton tossed the healthcare industry a hot potato. So now the industry is forced to start changing the way it was doing business.
Negotiating the Best Deal For Your Outsourcing Buck
George Atis, Chairman, Outsourcing and Technology practice groups, McMillan Binch LLP
For a company considering an outsourcing transaction - IT or business process outsourcing (BPO) - there are ways to improve the chances of getting the best deal for your outsourcing buck.
Preparing for an RFP
Dr. Wendell Jones
This article summarizes some of the key considerations in the next phase. The goals of this phase are to develop a detailed analysis so you can determine the current costs for the function you are planning to outsource, analyze the