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Shaping the Future of Communications

Outsourcing Center, Kathleen Goolsby, Senior Writer

We keep you abreast of significant developments that affect outsourcing strategies for both buyers and suppliers. Read about the recent advances in voice-over-IP and satellite communication technologies that affect mobile workforces, Homeland Defense, globalization and multi-location enterprises.

Read More Shaping the Future of Communications

IT Vendor as Change Agent

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Buyers are interested in transformation, says Joe Ragusa, vice president, Transformational Outsourcing for IBM Global Services, based in Somers, New York. They see outsourcing vendors as change agents who can provide the skills, processes and technology they need to enter

Read More IT Vendor as Change Agent

Double Digit Growth for BPO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

There was a huge up tick in business process outsourcing (BPO) in 2000, says Julie Giera, vice president at Giga, a Cambridge, Massachusetts-based research and advisory firm specializing in the technology industry. She attributes BPO's double digit growth to the

Read More Double Digit Growth for BPO

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