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Executives Hearing Outsourcing’s Value

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Companies let go of integral processes because they realized they only needed to outsource the transaction part of the process that is routine and repetitious.

Hesitant IT Buyers Becoming Converts

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Companies work with their suppliers to aggressively reduce costs.

IT Becomes a Tool for Business Transformation

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Business transformation becomes the No. 1 reason to outsource.

Putting Humpty Dumpty Together

Outsourcing Center, Kathleen Goolsby, Senior Writer

In any vendor relationship, you can let the vendor manage you and direct you, but I'm not sure that you will get full satisfaction and have your full expectationss met. Companies have to understand what they are expecting and actually

No Room for So-So Performance

Outsourcing Center, Kathleen Goolsby, Senior Writer

Neither rain nor snow... You know the adage about the reliability of the U.S. postal system. Today we might transfer that goal concept: Neither viruses, nor bandwidth nor disk space will stop email! -- at least not for organizations that

Achieving High Performance

Chris Pryer, Business Writer

Today roads, and the maintenance they require, are as important as the vehicles that traverse them. And if you've paid any attention to today's news -- or your daily commute to work -- you are probably aware that roads, like

Driving Change

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The MG sport car is its history. The MG Salute car is its future. The M.G. Rover Group decided to outsource so it could introduce its new models faster.

How to Minimize Risks When Entering the Wireless World

Outsourcing Center, Kathleen Goolsby, Senior Writer

People are doing wireless today without having thought about it first, and now they have some real problems, states John Stehman, principal analyst with the Robert Frances Group. They can't even support all the devices they have out there. They

Wireless: To Be or Not To Be

Outsourcing Center, Kathleen Goolsby, Senior Writer

Wireless scares people, says Adam Braunstein, senior research analyst with the Robert Frances Group. The concept that you can get anything anywhere is easy to understand and sounds great, and what company wouldn't want to give those capabilities to its

Flooded with Possibilities

Outsourcing Center, Kathleen Goolsby, Senior Writer

No doubt, you've seen the ads with the cupped hands ready to cradle your life. With the accompanying slogan, You're in good hands with Allstate, one would naturally assume that customer satisfaction is a high priority with this insurance company.

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Executives Hearing Outsourcing’s Value

Hesitant IT Buyers Becoming Converts

IT Becomes a Tool for Business Transformation

Putting Humpty Dumpty Together

Achieving High Performance

Driving Change

Flooded with Possibilities

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Industry

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