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How Outsourcing Took an Insurance Company from the Worst in the Pack to No. 6

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The insurer's sluggish processes and aging technology made it nearly impossible to introduce new products quickly. And its expense-to-premium ratio was 65 percent when the industry norm was closer to 20 percent. Outsourcing included a transformation. The result: In the

Calling for Help: Outsourcing Helps BT Reinvent Itself

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

BT was a plain old phone company. Then competition and the Internet changed telecommunication. Where was BT going to find the capital to fund the requisite new offerings? BT outsourced its HR to Accenture. Together the partnership transformed BT.

Outsourced Email Archiving Solution Addresses Regulatory Challenges, Storage Issues, and Productivity

Outsourcing Center, Kathleen Goolsby, Senior Writer

Email archiving is a hot technology for 2006, solving corporate and compliance challenges. Here's what an investment management firm learned when shopping for an outsourced email archiving solution.

High Stakes: Web Site Customer Experiences

Outsourcing Center, Kathleen Goolsby, Senior Writer

How can retailers know how well they are serving the needs of the customers coming to their Web sites? Read about an outsourcing solution that gives retailers in-depth competitive intelligence for their online business.

The Customer Relationship Management Forecast for 2006

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Buyers will want to mine their data differently next year. And suppliers are developing consulting practices to help all customers, not just outsourcing buyers, do just that. Here's what's happening in CRM outsourcing.

Tales from the Front: Sunoco’s Tim Murtha Publishes New Guidebook On IT Multi-Sourcing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Sunoco decided to transform its IT infrastructure, it performed 90 percent of its IT services in-house. After an honest assessment of its deficiencies, the refiner decided to outsource 90 percent of its infrastructure to multiple suppliers. The key to

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How Outsourcing Took an Insurance Company from the Worst in the Pack to No. 6

Calling for Help: Outsourcing Helps BT Reinvent Itself

Outsourced Email Archiving Solution Addresses Regulatory Challenges, Storage Issues, and Productivity

High Stakes: Web Site Customer Experiences

Convergys’s New CRM Solutions Help Travelers

A Case Study: What Drove CarMax Auto Superstores to Outsource its HR

Cigarette Manufacturer Rolls Out VoIP

ASP Fills eCommerce Need for Dental Manufacturer

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