Cloud Archives

The Customer Relationship Management Forecast for 2006

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Buyers will want to mine their data differently next year. And suppliers are developing consulting practices to help all customers, not just outsourcing buyers, do just that. Here's what's happening in CRM outsourcing.

Top ITO Trends for 2006

Outsourcing Center, Kathleen Goolsby, Senior Writer

A new buzz surrounds IT outsourcing. Buyers are taking a new tactical approach to ITO. They want technical innovation, worry about security, and are embracing multisourcing. Read what the experts think will happen in 2006.

VoIP Security: Protecting Voice Traffic From Prying Ears

Eric Schoeniger, Business Writer

A growing number of businesses are now using VoIP (voice over Internet protocol) to route voice traffic over their computer networks. So how do you keep malicious hackers from listening to your calls? Outsourcing can help.

Tales from the Front: Sunoco’s Tim Murtha Publishes New Guidebook On IT Multi-Sourcing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Sunoco decided to transform its IT infrastructure, it performed 90 percent of its IT services in-house. After an honest assessment of its deficiencies, the refiner decided to outsource 90 percent of its infrastructure to multiple suppliers. The key to

Hospitals Need Nurses on the Floor, Not Answering the Phone: Why Hospitals Outsource CRM

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

At any given time of day, three ads for Cedars-Sinai Medical Center air on Los Angeles radio. The call to action is to phone a toll-free number. The hospital wants to make sure those calls are answered properly. So it

WestJet Lands Top Talent by Outsourcing Recruiting Software

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Westjet, Canada's largest low-cost airline, has grown 30-50 percent every year it has been in business. Outsourcing recruiting helped the airline keep up with its soaring staffing demands.

Huge Kaiser Fine Demonstrates Why Hospitals Are Outsourcing Their Data Security

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Identity theft is one of the fastest growing global crimes. Hospitals store that kind of personal data in their networks--as well as patients' medical records. Read how outsourcing protects the data at a community hospital in Georgia.

Companies Plan To Expand HRO Scope Based on Current Successes

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

A new Hewitt study captures the current state of the HRO market. Here's everything you wanted to know but didn't know who to ask. One of the most interesting findings: companies outsource HR for four reasons, with cost coming in

(i)Structure Refines IT Strategy for Sunoco Using the ‘Umbrella Strategy’

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Sunoco decided to transform its IT infrastructure, it performed 90 percent its IT services in-house. After an honest assessment of its deficiencies, Sunoco decided to outsource 90 percent of its infrastructure to multiple suppliers. This Q&A describes the changes

How Outsourcing Helped A Hotel Company Create A Loyalty Program

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

In the hospitality industry, a small number of travelers contribute a large portion of the revenue. Leading Hotels of the World, a marketing company for luxe hoteliers, used an ASP solution to create its loyalty program. In the process, supplier

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VoIP Security: Protecting Voice Traffic From Prying Ears

Hospitals Need Nurses on the Floor, Not Answering the Phone: Why Hospitals Outsource CRM

WestJet Lands Top Talent by Outsourcing Recruiting Software

Huge Kaiser Fine Demonstrates Why Hospitals Are Outsourcing Their Data Security

Companies Plan To Expand HRO Scope Based on Current Successes

(i)Structure Refines IT Strategy for Sunoco Using the ‘Umbrella Strategy’

How Outsourcing Helped A Hotel Company Create A Loyalty Program

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