Getting Hitched
Outsourcing Center, Kathleen Goolsby, Senior Writer
How can you minimize risks when selecting a fairly new company as your supplier? Here's what BP and Bank of America did when they outsourcing their HR to Exult.
Research & Insight
Collaboration
Delivering the Difference
Outsourcing Center, Kathleen Goolsby, Senior Writer
If you're a patient in the emergency room, you definitely want that hospital or trauma center to have all the necessary supplies on hand -- from IVs and blood plasma to bandages and syringes. But the hospital can't keep everything
Coping with Increased Development Cycles
Jerri L. Ledford, Business Writer
In the world of packaged software, upgrades usually happen about once a year, sometimes less, and those upgrades are usually pretty extensive. But in the world of an application service provider (ASP), one of the benefits of offering a centrally
How to Preserve Outsourcing Relations in the Midst of a Merger
Joyce Ahlering
When two companies merge, a flurry of negotiation begins. Often watching from the sidelines are clients whose outsourcing relationships can be hacked away in no time by the acquiring company's executive sword. How can you salvage outsourcing relationships in the
The New Sodexho Alliance:
Joyce Ahlering
Outsourcing operations themselves do not vary greatly across national borders. But multinational outsourcing efforts are often challenged by geographic distance and differences in national laws and customs. Sodexho Alliance, whose services range from Paris's Seine River cruise catering to prison
Can One Size Fit All?
Chris Pryer, Business Writer
MERANT ASaP Revolutionizes the ASP Model - MERANT ASaP provides the complex development tools utilized by software developers to create eBusiness applications. Via the Internet, MERANT allows distributed software development teams the ability to share a single, hosted resource that
The Big Picture
Outsourcing Center, Kathleen Goolsby, Senior Writer
Solutions for Public and Private eMarketplaces “Major multinational companies will buy software solutions,” says James Hatcher, vice president of business development for ECNet. “But when you go to the supplier base, only 10 percent of them will buy software. So
Twilight Time
Outsourcing Center, Kathleen Goolsby, Senior Writer
The rumormongers and journalists who quickly pen sensational bad-news headlines would have you believe that Exchanges and B2B Marketplaces (last year's newest Internet darlings) all failed and died practically overnight. They pronounce judgments on why it happened: the hype made
SRM Alliances
Outsourcing Center, Kathleen Goolsby, Senior Writer
Supply and demand. This mission-critical component of business has shifted from price and availability to collaboration. Meta Group predicts the SRM market will be $32 billion by 2003. SRM tools enable supply planning so that there is instant visibility across
Strategic Alliance Provides Missing Piece
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Exult, a human resources (HR) outsourcing vendor, faced a dilemma that is becoming increasingly common in the business process outsourcing (BPO) world. Exult's global 550 customers are outsourcing their HR operations to the Irvine, California pure play provider. Currently, Exult