Strategic Collaboration Management

How Outsourcing Impacted a Company’s Entry into a New Market

Outsourcing Center, Kathleen Goolsby, Senior Writer

When Geographic Data Technology wanted to enter a new market, it turned to outsourcing to obtain the necessary resources. Its highly collaborative relationship with RMSI changed the buyer's business processes so it could compete in the new market. The result:

Educators Do the Math, and It Adds Up to Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

We decided to move as many resources to education as possible. We really wanted to make a change from a 38-year-old system, states Pam Brown, Director of Facilities & Asset Management for the Portland Public School District (PPSD). The district's

‘X’ Marks the Spot: Decisive Moves in Securing an Excellent Outsourcing Alliance Partner

Outsourcing Center, Kathleen Goolsby, Senior Writer

Although trust grows over time and successful outsourcing alliances evolve to become even more beneficial for both parties, the true foundation for success lies in the hands of buyers when they begin seeking a services provider. That spot in time

Point of Return: From Good to Great in Outsourcing Value

Outsourcing Center, Kathleen Goolsby, Senior Writer

During the eight-year relationship of Sovereign Bank and its outsourcing service provider, Trammell Crow Company (TCC), the bank grew dramatically from mergers and acquisitions. For TCC, which handles all the bank's real estate services throughout its financial services market (the

Academic Outsourcing: Major in Financing, Minor in Risk

Outsourcing Center, Kathleen Goolsby, Senior Writer

The University of Florida was managing a retail operation as one of its many businesses. \x0d\x0aThey partnered with an outsourcing provider, Follett Higher Education Group, who not only has taken them to the next level of services but also provided

And Then There Were Two

Outsourcing Center, Kathleen Goolsby, Senior Writer

AAA and EDS collaborated on how AAA could increase market share and customer satisfaction, at the same time, allowing EDS to enter a new market. They have leveraged each other's domain expertise and now go to market with a single,

Required Reading on the Realities of Business Transformational Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

In part 4 of this four-part series on business transformational outsourcing, we share three essential principles for structuring a BTO relationship for successful outcomes.

Two-Pronged Strategy for IT Infrastructure

Outsourcing Center, Kathleen Goolsby, Senior Writer

How Compuware’s Outsourcing Services Enable Lear’s Business Unlike people or vehicles – which can go in only one direction at a time – companies must be able to quickly move in several directions simultaneously. IT is the prime enabler of

Outsourcing E-mail Proves to Be a Wise Investment for Schwab

Outsourcing Center, Bruce McCracken, Business Writer

Customer service costs at Charles Schwab began to rise as customers phoned more frequently to ask about their portfolios. Understand how this type of outsourcing can pay dividends.

Vantage Study Outlines 20 Best Practices to Create Value in Provider-Buyer Relationships

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Almost 80 percent of the respondents to a Vantage Partners Study said strong working relationships with suppliers delivered at least 25 percent more value than their poor, adversarial relationships. Read the study's list of 20 things to improve your outsourcing

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Research & Insight

Collaboration

Educators Do the Math, and It Adds Up to Outsourcing

‘X’ Marks the Spot: Decisive Moves in Securing an Excellent Outsourcing Alliance Partner

Point of Return: From Good to Great in Outsourcing Value

And Then There Were Two

Outsourcing E-mail Proves to Be a Wise Investment for Schwab

Vantage Study Outlines 20 Best Practices to Create Value in Provider-Buyer Relationships

Industries

Services

Industry

Services

Cybersecurity

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