Communication Outsource Solutions

Leading Reasons to Outsource Your IT Services

Outsourcing Center, Staff Writer

Taking the IT outsourcing plunge is nothing to take lightly. But what’s really holding you back? Often it’s fear of the unknown, along with fear of losing full control, that keeps you from experiencing the many benefits outsourcing can bring.

Disrupter Turned Destroyer: How Mobility is Killing Corporate Productivity

Outsourcing Center, Patti Putnicki, Business Writer

Please silence your smartphone and give this article your full attention. For most people these days, that’s easier said than done, with the normalization of mobility tools. Although the proliferation of mobility has untethered global employees from their desks, provided

The New-Age Social Revolution

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Companies can use social media effectively to generate and spread ideas, to collaborate and communicate in real-time across the organization. In a world where the death of a butterfly in Mexico and rise of forest fires in Australia are connected,

15 Top ITaaS Do’s and Don’ts for Enterprises

Outsourcing Center, Karthik Nagendra, Business Writer

The IT-as-a-Service (ITaaS) model began as a way of provisioning IT services, infrastructure and support for businesses that did not really understand how to create or run IT services. The ITaaS model does this at scale in a cost-effective and

Winning Approach to BPO: Be Flexible, Stay Involved, Commit for the Long Term

Outsourcing Center, Patti Putnicki, Business Writer

16th Annual Outsourcing Excellence Award Winner 2012—Best New Process/Application: Rio Tinto and Infosys Rio Tinto is a leading international mining group, and at almost 200,000 invoices a month, is one of the largest global accounts payable operations around. Until 2009,

Six Ways to Tell Your Outsourcing Relationship Has Become Too Informal

Frank Usher, Managing Consultant

Renewing and renegotiating outsourced relationships is a great learning experience about what can go wrong in a relationship. One prevalent characteristic is the informality of the provider/customer relationship in long-standing relationships. Contracts that have been in place seven-ten years often

The Mobility Phenomenon: The Megatrend that’s Changing Everything

Outsourcing Center, Patti Putnicki, Business Writer

Can you even remember what it was like to have to be in a “place” to make a call? When a flat tire meant a search for a pay phone? When email was something that accumulated between Friday and Monday,

Manage Outsourcing Change by Communicating Remorse

Deborah Kops, Managing Principal, Sourcing Change

Most of us have been down on our knees praying that the relationship does not blow up over an error. Perhaps the cutover was delayed because the provider did not conduct sufficient user acceptance tests, or an employee committed fraud

Small U.S.-Based Finance and Accounting Outsourcer Delivers Value of Large Providers

Outsourcing Center, Kathleen Goolsby, Senior Writer

The bulk of most companies’ operational costs are in manpower, says Ragu Bhargava, CEO of Global Upside, Inc., a finance and accounting (F&A) service provider. That’s one of the reasons companies in all industries are increasingly bucking the long-held practice

Ten Pitfalls in Outsourcing Transitions

Outsourcing Center, Kathleen Goolsby, Senior Writer

There’s no shortage of methodologies and advisories on best practices and risk mitigation strategies for the transition phase of outsourcing relationships. Even so, many buyers encounter situations they didn’t foresee when structuring their arrangement, which cause costs to rise and

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Communication

Leading Reasons to Outsource Your IT Services

Disrupter Turned Destroyer: How Mobility is Killing Corporate Productivity

15 Top ITaaS Do’s and Don’ts for Enterprises

Winning Approach to BPO: Be Flexible, Stay Involved, Commit for the Long Term

Six Ways to Tell Your Outsourcing Relationship Has Become Too Informal

The Mobility Phenomenon: The Megatrend that’s Changing Everything

Manage Outsourcing Change by Communicating Remorse

Small U.S.-Based Finance and Accounting Outsourcer Delivers Value of Large Providers

Ten Pitfalls in Outsourcing Transitions

Industries

Services

Industry

Services

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