Contract Archives

2007’s Landmark Events and What They Auger for 2008

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What a year! Wipro set up shop in the United States. This year's subprime mortgage mess will actually help outsourcing next year. And non-traditional suppliers won some big outsourcing deals. Here's what it all means and a guess at how

The Two Ways Offshoring Will Change Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Labor will be the driving factor that changes outsourcing in 2008. In the past, the megatrend was to use labor arbitrage wherever possible. Today buyers want to alter how they use employees, changing other services in which labor is a

The Plus Factor–Exceeding Critical Demands and Reducing Risks through Managed Business Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Managed services for document life cycles, mailing and distribution processes, and events planning and support can be just solutions to reduce costs--or they can have significant value-add benefits if the outsourcing provider takes a partnering approach. Read what a difference

European and Worldwide Knowledge Process Outsourcing Trends

Outsourcing Center, Kathleen Goolsby, Senior Writer

Knowledge Process Outsourcing may become the fastest-expanding outsourcing initiative in the next 12 months, especially across Europe. Here's what you need to know about KPO trends, the value proposition, and how to select a KPO service provider.

An ICT Supplier That Works for Free!

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Telephones are sooo 1970s. The Salvation Army, however, is using phones in a very twenty-first-century way, thanks to outsourcing. And, the charity is saving significant sums, too.

BPO Innovation: It’s the Technology, Stupid!

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Innovation is outsourcing's new buzz word. However, it's a lot easier to talk about innovation than do it. SAP's Gianni Giacomelli discusses the techniques that work and the traps to avoid.

The Russians Are Coming! Why IT Buyers Are Selecting Russian Suppliers Like EPAM

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Five years ago, India was synonymous with IT offshoring. Today, two areas are seriously challenging India's supremacy: China (position No. 2) and Russia (No.3). Read about the benefits of working with Russian suppliers like EPAM.

Lessons from the 2007 Outsourcing Excellence Awards

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Common themes ran through the relationships of the Awards winners--whether the buyer was collecting child support payments in Louisiana, performing cardiac surgery in Boston, or supplying cell phone service to rural India. Peter Bendor-Samuel shares the lessons learned.

OMFN Knew It Selected the Right Supplier When Perot Systems Expertly Handled a Deluge of Volume During Migration

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Old Mutual had earned the unhappy moniker: the worst in the industry. It outsourced to become competitive. During the first two migrations, events conspired to triple volume. Read how the two partners learned to work together under the crushing volumes.

RX for Healthcare Outsourcing Success: Abandon Traditional Roles

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

No one wants to wait three months to be paid. The Department of Surgery outsourced its bill collection, which cut day in accounts receivable from 94 to 50. But the change wasn't easy; the two partners had to change how

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2007’s Landmark Events and What They Auger for 2008

The Two Ways Offshoring Will Change Outsourcing

European and Worldwide Knowledge Process Outsourcing Trends

An ICT Supplier That Works for Free!

The Russians Are Coming! Why IT Buyers Are Selecting Russian Suppliers Like EPAM

Lessons from the 2007 Outsourcing Excellence Awards

Industries

Services

Industry

Services

Cybersecurity

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