Contract Archives

The Convergence of Healthcare and Financial Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

Consumer-directed healthcare is driving a convergence of technologies and business processes in the healthcare and financial services industries. This convergence is causing change in several business processes for both industries. Here's a look at the trends, who's driving the changes,

How a Manufacturer Created a Global Help Desk in Three Languages

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Change often allows companies to rethink the current ways of doing things. A move caused Essilor, a French eyeglass manufacturer, to consolidate its help desks on two continents into one global point of contact in Brussels.

Learnings from the 2007 Outsourcing Excellence Awards’ HR Relationships

Outsourcing Center, Kathleen Goolsby, Senior Writer

A study of the HR outsourcing relationships nominated for the 2007 Outsourcing Excellence Awards reveals some significant findings in supplier-selection criteria and keys to success. We share the data with you in this article.

E-Sourcing Technology Solution Provides High Value

Outsourcing Center, Kathleen Goolsby, Senior Writer

The lower middle market manufacturers ($30 - $200 million in sales) tend not to use strategic sourcing solutions. But there's an outsourcing provider achieving value for them with e-sourcing technology available in a Software-as-a-Service model. Read how it works for

Outsourcing Solution Accelerates Companies to Market Leaders

Outsourcing Center, Kathleen Goolsby, Senior Writer

From early-stage companies to large enterprises, it's not unusual that a company's sales and marketing are not integrated or strategic. Read what can happen if they outsource their entire sales team to a provider with the expertise to move its

Outsourcing’s Impact on Corporate Archiving and Library Functions

Outsourcing Center, Kathleen Goolsby, Senior Writer

Most corporate, law firms, and hospital libraries are cost centers and must justify their existence and continually reduce or contain costs. Many libaries are nearly dead or need to transform to digital assets. And more companies--like Toyota Motor Sales USA--find

How to Come Back from a Failed Outsourcing Partnership

Outsourcing Staff

It's very possible for buyers to form highly successful relationships with a new provider after experiencing a failed relationship. But there are pitfalls. What are the best practices that ensure success in these situations the second time around? Here are

Editor’s Corner: Berndt-Uwe Pagel of SAP

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Berndt-Uwe Pagel, Senior Vice President of BPO for SAP, discusses the software company's role in BPO. He explains why IT agendas have to change, standardization is important, and suppliers have to become profitable. And he shares the most important lesson

How A Small IT Firm Prospered After Outsourcing Its HR to a PEO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

TechGuard had trouble recruiting because of its lack of benefits. It outsourced HR to solve that problem. Then it learned HR outsourcing provided a lot more valuable benefits. Here's one firm's story.

History Revisited: The Next FAO Growth Spurt Is Coming

Phil Fersht, VP Research

FAO had a major growth spurt in 2002 and 2004. What will happen this year? Will there be another? Phil Fersht and Paul Nowacki dissect the past to predict the future.

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How a Manufacturer Created a Global Help Desk in Three Languages

Learnings from the 2007 Outsourcing Excellence Awards’ HR Relationships

E-Sourcing Technology Solution Provides High Value

Outsourcing Solution Accelerates Companies to Market Leaders

Outsourcing’s Impact on Corporate Archiving and Library Functions

Editor’s Corner: Berndt-Uwe Pagel of SAP

How A Small IT Firm Prospered After Outsourcing Its HR to a PEO

History Revisited: The Next FAO Growth Spurt Is Coming

Industries

Services

Industry

Services

Cybersecurity

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