Contract Archives

The Customer Relationship Management Forecast for 2006

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Buyers will want to mine their data differently next year. And suppliers are developing consulting practices to help all customers, not just outsourcing buyers, do just that. Here's what's happening in CRM outsourcing.

Ukraine: Will the Orange Revolution Boost the IT Outsourcing Industry?

Ulad Radkevitch

Ukrainian IT suppliers signed new deals in 2005. Will the Ukraine turn into an Eastern European outsourcing hot spot?

American Ref-Fuel Outsources Its IT to Multiple Suppliers to Generate Business Benefits

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

American Ref-fuel turns garbage into electricity. It outsources everything else. Here's how the company's various IT suppliers work with each other to service the energy company. The result: the company that turns waste into energy doesn't waste energy.

Putting Together a Successful Public-Private Partnership

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The Land Registry wanted to add PCs to its 24 offices throughout the UK in just eight months. It formed a public/private partnership with HP to get the job done. Outsourcing, however, brought even more benefits to the government agency.

Can Organized Labor Vote Yes on Outsourcing?

Eric Schoeniger, Business Writer

Outsourcing is sometimes a four-letter word in unionized industries. Yet for many utilities, strategic outsourcing can result in a clear competitive advantage that benefits management and labor alike.

A New Metric Compares Suppliers; Currently the Indians Are Winning

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

A new research study by Katzenbach Partners says the traditional American and European suppliers are no longer the safe bet for buyers looking to outsource their information technology. The study says the Indian suppliers, who have excess cash thanks to

Companies Plan To Expand HRO Scope Based on Current Successes

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

A new Hewitt study captures the current state of the HRO market. Here's everything you wanted to know but didn't know who to ask. One of the most interesting findings: companies outsource HR for four reasons, with cost coming in

(i)Structure Refines IT Strategy for Sunoco Using the ‘Umbrella Strategy’

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

When Sunoco decided to transform its IT infrastructure, it performed 90 percent its IT services in-house. After an honest assessment of its deficiencies, Sunoco decided to outsource 90 percent of its infrastructure to multiple suppliers. This Q&A describes the changes

Full Service BPO Takes a Leasehold in Commercial Real Estate

John Harney, Business Writer

After it acquired Mailboxes Etc., UPS wanted to expand quickly without diminishing its customer service. It turned to an outsourcer who could handle a variety of processes to open 500 new stores a year. The result: Colliers International was able

Suppliers Fly Up the Value Chain for Airplane Manufacturers

John Harney, Business Writer

Aerospace original equipment manufacturers (OEMs) are driving multiple aspects of plane manufacture up the supply chain to suppliers that can perform those tasks better and cheaper.

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Ukraine: Will the Orange Revolution Boost the IT Outsourcing Industry?

American Ref-Fuel Outsources Its IT to Multiple Suppliers to Generate Business Benefits

Putting Together a Successful Public-Private Partnership

Can Organized Labor Vote Yes on Outsourcing?

A New Metric Compares Suppliers; Currently the Indians Are Winning

Companies Plan To Expand HRO Scope Based on Current Successes

(i)Structure Refines IT Strategy for Sunoco Using the ‘Umbrella Strategy’

Full Service BPO Takes a Leasehold in Commercial Real Estate

Suppliers Fly Up the Value Chain for Airplane Manufacturers

Industries

Services

Industry

Services

Cybersecurity

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