HRO’s Experts Share Best Practice Tips for HR Outsourcing Initiatives
Outsourcing Center, Kathleen Goolsby, Senior Writer
Five HR experts offer their best practice recommendations on implementing an HR outsourcing initiative.
Research & Insight
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Required Reading on the Realities of Business Transformational Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
In part 4 of this four-part series on business transformational outsourcing, we share three essential principles for structuring a BTO relationship for successful outcomes.
The Stages of Organizational Commitment
Caroline Sherwood, Everest Group
In change management, the leadership of the organization must have a clear vision, believe that change is necessary, and be willing to commit the time and resources to make the project successful.
Negotiating Residual Information Provisions in IT and BPO Transactions
Brian R. Suffredini, Attorney, Mayer, Brown, Rowe & Maw LLP
Outsourcing requires the buyer to share sensitive information with the supplier. How do both parties handle the use of this residual information? Brian Suffredini of Mayer, Brown, Rowe & Maw shares hints to protect both parties and still make the
New Outsourcing Law Readies Japanese Companies for Global Pharmaceutical Markets
Janet Lowenbach, Business Writer
A new law in Japan will permit pharmaceutical companies to outsource 100 percent of their processes. Read how this will affect the Japanese pharmaceutical industry.
Outsourcing an Intranet Builds Real Value for Realtor?
Outsourcing Center, Bruce McCracken, Business Writer
Residential Realtor Keller Williams® is in a hyper growth mode. It wanted to attract young brokers, who expect cutting edge technology. The broker outsourced an intranet, which acted as a magnet and made the document-driven transactions easier.
Buyer’s Guide to Business Transformational Outsourcing Essentials
Outsourcing Center, Kathleen Goolsby, Senior Writer
Unlike traditional ITO or BPO, achieving business transformational outsourcing goals requires specific relationship and contractual components. In this third article in our BTO thought leadership series, we share information crucial to successful BTO initiatives.
Fourth Party Logistics Providers Manage Increasing Complexity in Supply Chain Logistics
John Harney, Business Writer
What is a fourth party logistics provider and why do you need to know? IDC says there's a fundamental shift in how companies handle their logistics outsourcing because of globalization and offshore manufacturing. Here's what's happening.
Two-Pronged Strategy for IT Infrastructure
Outsourcing Center, Kathleen Goolsby, Senior Writer
How Compuware’s Outsourcing Services Enable Lear’s Business Unlike people or vehicles – which can go in only one direction at a time – companies must be able to quickly move in several directions simultaneously. IT is the prime enabler of
Outsourcing E-mail Proves to Be a Wise Investment for Schwab
Outsourcing Center, Bruce McCracken, Business Writer
Customer service costs at Charles Schwab began to rise as customers phoned more frequently to ask about their portfolios. Understand how this type of outsourcing can pay dividends.