Joint Resolution: City Falls for Outsourcing, the Ultimate Makeover
Outsourcing Center, Kathleen Goolsby, Senior Writer
The story of what happens when excellence comes to town on outsourcing's winds of change.
Research & Insight
Contract
Collaboration Wins: Removing ‘Risk’ from Calculated Business Risks
Outsourcing Center, Kathleen Goolsby, Senior Writer
A story of following important, fundamental steps in outsourcing to create business opportunities and a climate for change.
‘We, Inc.’ or Side Show?
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing's outcomes reflect both parties' commitment and shared visions. Those are are enabled by a personalized communication approach that extends well beyond the executive level and beyond the contract.
IDC Report Finds Canadian Executives Outsource For Business Change
Outsourcing Center, Bruce McCracken, Business Writer
An Accenture-sponsored IDC study discovered cost was now not the major factor in deciding to outsource. Canadian firms cited business transformation as the overwhelming reason.
‘Beat the Hell Outta the Supplier’ Negotiation Styles
George Atis, Chairman, Outsourcing and Technology practice groups, McMillan Binch LLP
Attorney George Atis believes contract negotiation styles should change. His vision of a more collaborative style can cut months from the negotiations and provide more harmony after the lawyers go home.
Outsourcing Boosts Revenues 60 Percent in Six Months
Outsourcing Center, Bruce McCracken, Business Writer
Revenues at Verifications enjoyed a 60 percent increase in just six months after outsourcing its sales force automation.
Converting the Managers Makes Self-Service HR Work
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BASF employees like self-serve HR. But getting the managers to use the system was another matter. When they did, they finally had time to tackle strategic tasks.
Outsourcing Service Provider or Buyer Bankruptcy: Only in Canada, Eh!
George Atis, Chairman, Outsourcing and Technology practice groups, McMillan Binch LLP
Canadian bankruptcy law differs from U.S. rules. If your Canadian service provider or buyer declares bankruptcy, two partners at McMillan Binch provide suggestions about what to do.
The Trust Factor
Chelsea Yost, Business Writer
Hill Holliday, a marketing firm, wanted to outsource its employee time management. It liked the ASP solution. But first it had to make sure the provider it selected had financial stability.
Outsourcing Helps Worldspan Travel in the Customers’ Shoes
Outsourcing Center, Bruce McCracken, Business Writer
The holiday travel period was 60 days away. Worldspan, an on-line technology provider for the travel industry, needed to better monitor its Web performance. A service provider ramped up a solution in 60 days.