Contract Archives

Don’t Skip on the Details

Greg Short, Counsel in the Los Angeles office of Shaw Pittman LLP

Don't shortchange the exhibits in your outsourcing contract. They contain the core of your outsourcing agreement, including the price of services and your service level agreements.

HR Outsourcing Revenues Grew 65 Percent In 2001

Outsourcing Center, Bruce McCracken, Business Writer

IDC reports HR BPO outsourcing revenues grew 65 percent last year. (That's not a typo.) Read why.

Outsourcing Virtual Warehousing Enables Entry into New Markets

Outsourcing Center, Kathleen Goolsby, Senior Writer

Virtual warehousing is not new, but it's sometimes not successful. QVC.com outsourced to ensure its quality standards and a seamless experience for its customers would be the result.

Smoothing Over the Privacy Potholes in BPO Outsourcing

Rebecca S. Eisner, Partner, Mayer, Brown, Rowe & Maw

New U.S. laws have made privacy and data security a risky business. Be scared. Be very scared. Here's why.

Everdream Wins Gold Medal from Special Olympics

Outsourcing Center, Bruce McCracken, Business Writer

The Special Olympics of Texas stages 200 events a year. It needed a 24/7 Internet presence to communicate with its 27,000 participants. Everdream made that a reality.

Information Security in Outsourcing Agreements

Brad L. Peterson, Partner, Mayer Brown LLP

Information security is becoming extremely important in today's uncertain world. Suppliers have access to your very crucial information. Learn how to protect company secrets in your outsourcing contracts.

Show Me the Knowledge

Chris Pryer, Business Writer

Knowledge sharing helps CNA Insurance provide great customer service by storing all company knowledge in a searchable database.

Gung-Ho for More Than Vanilla

Outsourcing Center, Kathleen Goolsby, Senior Writer

What's a company to do when it has the business but not the resources to do it? Here's the story of a deal that looked impossible at first...until it was outsourced to an ASP.

It Was a Dark and Stormy Night…

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing is not just about turning over a business process to a company with expertise and resources in that area. It's more successful when both parties work as a team to overcome all challenges. Here's a striking example of an

Outsourcing Solves Paralyzing Predicament

Outsourcing Center, Kathleen Goolsby, Senior Writer

State tax rates, FICA payments and address changes are only a few of the headaches inundating a stock option process. Here's the story of what one company gained by outsourcing this administrative nightmare.

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Don’t Skip on the Details

HR Outsourcing Revenues Grew 65 Percent In 2001

Outsourcing Virtual Warehousing Enables Entry into New Markets

Everdream Wins Gold Medal from Special Olympics

Show Me the Knowledge

Gung-Ho for More Than Vanilla

Outsourcing Solves Paralyzing Predicament

Industries

Services

Industry

Services

Cybersecurity

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