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Prepared to Answer

Chris Pryer, Business Writer

Customer service is a term that rolls easily off the tongue of almost every corporate mogul you hear interviewed or quoted these days. They talk about the fierce competition they face in their chosen industry and that the distinguishing factor

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Risky Business

Chris Pryer, Business Writer

The issue of how liability is addressed in an outsourcing agreement is very real. The ultimate goal of any outsourcing arrangement is mutual satisfaction. The outsourcing entity hopes to acquire a higher level of performance in a particular aspect of

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Rendezvous with ELLA

Outsourcing Center, Kathleen Goolsby, Senior Writer

Clark explains that, prior to Rockwood, he was selling an insurance product called employment practices liability (EPL), whereby companies can be insured for wrongful termination, sexual harassment and discrimination. These acts were considered to be uninsurable before 1992 because they

Read More Rendezvous with ELLA

Managing the Liability Bogeyman

Chris Pryer, Business Writer

CH2M Hill is an international engineering company that serves municipal governments in the areas of water and wastewater management, energy, telecommunication, environment and nuclear management, transportation, industrial facilities, and a host of umbrella services. To say that CH2M Hill is

Read More Managing the Liability Bogeyman

Five Tips for Vendors

George Atis, Chairman, Outsourcing and Technology practice groups, McMillan Binch LLP

George Atis provides some pointers for vendors that should go a long way towards impressing buyers and expediting the closure of a deal.

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The Big Picture

Outsourcing Center, Kathleen Goolsby, Senior Writer

Solutions for Public and Private eMarketplaces “Major multinational companies will buy software solutions,” says James Hatcher, vice president of business development for ECNet. “But when you go to the supplier base, only 10 percent of them will buy software. So

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As Safe as Fort Knox

Outsourcing Center, Kathleen Goolsby, Senior Writer

Ruesch specializes in business-to-business cross-border payments, basically supplying various payment instruments and foreign currencies for companies that need to pay their bills in various countries around the world.

Read More As Safe as Fort Knox

Nobody Does It Better

Outsourcing Center, Kathleen Goolsby, Senior Writer

Quickly growing. Unlimited potential. Unpredictable. Each of these words conveys the business environment in Russia today. Global executives eye developments in the world's largest country and speculate on each aspect of the emerging business scene.

Read More Nobody Does It Better

How to Get Ready for HIPAA

Outsourcing Center, Kathleen Goolsby, Senior Writer

From the moment of his 1999 signature approving two-thirds of the proposed HIPAA regulations, President Clinton tossed the healthcare industry a hot potato. So now the industry is forced to start changing the way it was doing business.

Read More How to Get Ready for HIPAA

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