Planning for an Outsourcing Evaluation
Dr. Wendell Jones
An outsourcing evaluation should follow a disciplined, managerial approach from planning through negotiation and implementation, to ongoing management of the relationship.
Research & Insight
Contract
Virginia COMPETEs for the Common Good
Chris Pryer, Business Writer
Government Competes with Private Sector on Level Playing Field Today, as local and state governments struggle to provide services to an ever-growing, ever-demanding public despite inadequate financial resources, outsourcing and privatization of government functions is becoming more and more of
From Hamstrung to Power
Outsourcing Center, Kathleen Goolsby, Senior Writer
Italy -- its name brings to mind the pungent parmesan and garlic odors, magnificent golden treasures in the cathedrals and palaces, crowded canals of Venice and mysteries of Pompeii. The nation holds many charms for tourists. Part of the culture
Wireless: To Be or Not To Be
Outsourcing Center, Kathleen Goolsby, Senior Writer
Wireless scares people, says Adam Braunstein, senior research analyst with the Robert Frances Group. The concept that you can get anything anywhere is easy to understand and sounds great, and what company wouldn't want to give those capabilities to its
The Future of Contract Manufacturing
Outsourcing Center, Kathleen Goolsby, Senior Writer
The Future of Contract Manufacturing In the food business over the last decade, innovation and new product introduction has been the key driver. Brand names no longer command the same premium they used to. Steinberg points to recent market shares
If the Shoe Fits
Outsourcing Center, Kathleen Goolsby, Senior Writer
Building for Future Competition and Growth Dramatic technological changes now regularly unsettle our ways of doing business, and this trend promises to wreak even more havoc in the future as technological advances occur even more quickly. Future organizational success already
Birthing a BPO: The Shared Service/Spinout Route
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
pin outs often have a difficult time transforming themselves from an in-house division to a BPO provider. Understanding the location of dangerous shoals helps prevent ship wrecks and increases the odds of survival.
Wireless Billing Complexities Crave Outsourcing
Outsourcing Center, Kathleen Goolsby, Senior Writer
Current communication providers will need to revamp their system to handle billing processes for wireless services. Thomas Tunstall, Ph.D., at KPMG Consulting LLC, explains that the revenue streams that have come from voice will increasingly shift to data. Traffic from
First Aid for HR
Outsourcing Center, Kathleen Goolsby, Senior Writer
Johnson & Johnson is the largest and most diversified healthcare company in the world. It manufactures world-renowned health care products and provides related services to consumers and pharmaceutical markets, selling products in more than 175 countries. With more than 190
Collective Behavior
Outsourcing Center, Kathleen Goolsby, Senior Writer
Believe it or not, before the launch of Windows 95, the ledgers of Microsoft's European entity, based in Ireland, looked dreadful. Mark Creighton, EMEA Credit and Collections Manager for Microsoft European Operations Centre, says the company decided to bring someone