Contract Archives

Renewed Focus on Financial Performance

Outsourcing Center, Kathleen Goolsby, Senior Writer

As the outsourcing industry heads into the final year of the century, growth will be driven by a blending of the traditional and newer segments of the industry, according to Donna Crane, vice president, marketing, Systems and Computer Technology Corp.

Network Security in Outsourcing

Richard Raysman

The recent wave of network outsourcing is causing some business people, and not just techies, to turn their attention to a seldom mentioned aspect of outsourcing -- network security.

The Outsourcing Phenomenon Comes of Age

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing, once considered an arcane business practice, has reached the boardroom and beyond. Today top managers understand the applicability of outsourcing to their companies and recognize its value in myriad businesses. As this powerful tool sweeps across the North American

Common Problems In Outsourcing

Bill Deckelman

For those who have negotiated multiple outsourcing deals over the years, there is no question that there are indeed common problems and challenges faced in almost all outsourcing deals.

Negotiating Effective BPO Contracts

Bill Deckelman

Negotiating Effective BPO Contracts: As the trend toward business process outsourcing (BPO) grows, companies are faced with a new learning curve. They need to understand the elements of establishing a successful BPO relationship, beginning with the proper contract vehicle, which

Distinguishing Between Dispute and Discussion:

Robert E. Zahler

Why do customers and suppliers often mutually characterize their outsourcing relationships as adversarial? The single biggest reason is a failure by both parties to distinguish between legitimate disagreement and discussion, on the one hand, and improper and harmful dispute, on

EURO: Ready or Not, Here It Comes

Richard Lister

On January 1, 1999, eleven member countries of the European Union (EU) will adopt the Euro as their common currency. This move has complex implications for outsourcing in Europe. It will affect existing and new contracts and, more fundamentally, have

The Many Sides of a Re-Do

Bill Deckelman

Outsourcing's maturation as an industry has created a substantial body of experience in 'renegotiating' and 'restructuring' outsourcing contracts. Today, these transactions -- sometimes referred to as re-do -- are more the rule than the exception.

Lateral Leadership For Organizations That Are Outsourcing

Michael Useem, Professor of Management and Director Center for Leadership and Change Management, Wharton School, University of Pennsylvania

American firms continue their rapid expansion of service and product outsourcing. Companies signed major new contracts for information outsourcing alone in 1994 worth $11 billion; in 1995, $20 billion; and in 1996, $33 billion, and all signs point to vigorous

Teaming: Making Multi-Vendor Relationships Work

Robert E. Zahler

Since the late 1980's, outsourcing vendors have relied on subcontractors to perform part of the work required in outsourcing relationships. Although customers often assumed that the functions subcontracted were non-critical services, a number of trade press articles a few years

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Renewed Focus on Financial Performance

Network Security in Outsourcing

The Outsourcing Phenomenon Comes of Age

Common Problems In Outsourcing

Distinguishing Between Dispute and Discussion:

The Many Sides of a Re-Do

Lateral Leadership For Organizations That Are Outsourcing

Teaming: Making Multi-Vendor Relationships Work

Industries

Services

Industry

Services

Cybersecurity

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