Financial Services & Insurance Archives

How Outsourcing Took an Insurance Company from the Worst in the Pack to No. 6

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The insurer's sluggish processes and aging technology made it nearly impossible to introduce new products quickly. And its expense-to-premium ratio was 65 percent when the industry norm was closer to 20 percent. Outsourcing included a transformation. The result: In the

Calling for Help: Outsourcing Helps BT Reinvent Itself

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

BT was a plain old phone company. Then competition and the Internet changed telecommunication. Where was BT going to find the capital to fund the requisite new offerings? BT outsourced its HR to Accenture. Together the partnership transformed BT.

Making an Outsourced Call Center Relationship Work

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

One of the victims of September 11 was the airline industry. Delta had to service its call center customers at a lower cost. The solution was offshoring. That decision turned out to be a lifeline when hurricanes hit the US

How Outsourcing to China Rescued INVISTA

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

INVISTA, which owns brands like Lycra, had promised the industry an online fabric library. The CEO had sent letters to thousands of companies announcing the system would go live by October 4. In June it discovered its supplier was failing.

Supplier’s Prescription for Success: Deliver More and Serve as a Lifeline When Necessary

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What do you do when the hospital has a fiscal crisis and can't staunch the bleeding? Some suppliers would cut off the air supply when the money ran out. But not Eclipsys. It lowered its monthly fees until the hospital

ITO Services Improve Workers’ Compensation Support

Outsourcing Center, Kathleen Goolsby, Senior Writer

Thanks to a technology-enabled outsourced solution, what used to take two to four weeks or more for a doctor's workers' compensation report on a patient now takes about 30 seconds. The solution also helps get injured employees back to work

Clinical Information System Implementations: A ‘Three-Way’ Street

Bruce Leshine, Jorden Burt LLP

The centerpiece of current healthcare information technology outsourcing initiatives is the buyer's decision to implement a new clinical information system. Attorney Bruce Leshine posits the best way to go about this is for the buyer, supplier, and CIS vendor to

Outsourcing Enables Traveling in All Directions

Outsourcing Center, Kathleen Goolsby, Senior Writer

In the highly competitive travel and tourism industry, innovation and time to market with products and services are crucial to success. Small companies can compete with larger enterprises by outsourcing because it enables them to move beyond the constraints of

How to Outsource Everything in HR

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Danka has an HR solution others may want to copy: It outsourced its entire HR function to Gevity. Here's how it works.

Booz Allen Hamilton Study: Data Security Is Becoming a Distinguishing Factor When Selecting a Supplier

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The firm wanted to know how senior IT executives dealt with the security risks involved in outsourcing. The result is a new report, Outsourcing Security: Concerns Growing. Suppliers, here's what matters to IT buyers.

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