Financial Services & Insurance | Outsourcing Center

American Ref-Fuel Outsources Its IT to Multiple Suppliers to Generate Business Benefits

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

American Ref-fuel turns garbage into electricity. It outsources everything else. Here's how the company's various IT suppliers work with each other to service the energy company. The result: the company that turns waste into energy doesn't waste energy.

A Rapidly Growing Health Plan Turns To Outsourcing to Handle the Growth

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The Community Health Plan of Washington had an enviable problem: its growth rate topped 300 percent a year. It needed a supplier who could handle that growth. Adaptis, with offices in the US and India, was just what the doctor

Why Your Health Insurer May Soon Be Your Bank

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Healthcare costs are rising. Health savings accounts are one way to contain costs for both employees and employers. Unisys's Troy Sowers explains why this new tool is encouraging health insurance companies to buy banks and banks to buy health insurance

Huge Kaiser Fine Demonstrates Why Hospitals Are Outsourcing Their Data Security

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Identity theft is one of the fastest growing global crimes. Hospitals store that kind of personal data in their networks--as well as patients' medical records. Read how outsourcing protects the data at a community hospital in Georgia.

How Outsourcing Helped A Hotel Company Create A Loyalty Program

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

In the hospitality industry, a small number of travelers contribute a large portion of the revenue. Leading Hotels of the World, a marketing company for luxe hoteliers, used an ASP solution to create its loyalty program. In the process, supplier

Full Service BPO Takes a Leasehold in Commercial Real Estate

John Harney, Business Writer

After it acquired Mailboxes Etc., UPS wanted to expand quickly without diminishing its customer service. It turned to an outsourcer who could handle a variety of processes to open 500 new stores a year. The result: Colliers International was able

Manufacturer Saves 30 Percent of Air Ticket Costs Using Travelocity Business

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Before it outsourced, the accounting department of a large manufacturer saw many airplane tickets over $1,000. Today the average ticket price is $320 after outsourcing ticket procurement to Travelocity Business.

INPUT Report: US Government Outsourcing To Grow 55 Percent by 2009

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing will be one of the fastest-growing segments of the federal IT budget over the next five years, according to a December 2004 INPUT study.

Do Companies Lose or Improve Controls When They Outsource Financial Processes?

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

A new study from Accenture and The Economist discovered outsourcing and effective governance can co-exist. In fact, 43 percent reported outsourcing raised the quality of governance and compliance for financial processes at their organizations.

Mortgage Companies Adopting Outsourcing But Cost is at the Bottom of the List

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Cost is the traditional outsourcing driver. But a new Ocwen study found meeting customer expectationss and management accountability were way more important in helping mortgage companies compete.

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