Financial Services & Insurance Archives

Like Sitting Ducks–Two Failure-Prone Outsourcing Models

Outsourcing Center, Kathleen Goolsby, Senior Writer

An Outsourcing Center survey found a significant correlation between root causes of failure and two increasingly popular approaches to outsourcing.

Healthcare Providers’ Perfect Storm and How Outsourcing Can Help Weather the Winds

Todd Hintze, Principal, Everest Group

Hospitals solved problems by adding complexity to their processes. But a perfect storm of new pressures make simplicity a better solution. The Rx: outsource.

Managing an Outsourcing Career

Isaac Cheifetz

What should outsourcing executives do to position themselves for career success in outsourcing? An outsourcing executive recruiter shares his list.

$100,000 Fines and Changing Laws Encourage Importers to Outsource Customs Compliance

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Customs compliance today is daunting. Outsourcing gives importers access to technology that automates and integrates the process.

Three Suggestions for Successful ADM Offshoring From an Exec Who Learned the Hard Way

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

An executive of Business Engine, a software applications development firm, shares three secrets to successful software development using an Indian provider.

Why HRO Is Still Growing and What Needs Fixing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Even though HR is the most mature BPO process, it still has growth momentum, according to a new Conference Board study. The reason: companies want to outsource HR routine transactions so their part of the process can become more strategic.

Consumer Services Firm Relies on Outsourcing for Critical Internal Services

Outsourcing Center, Kathleen Goolsby, Senior Writer

No other firms have exactly the same residential services model as ServiceMaster, but the company competes with a myriad of local-market, mom-and-pop operations. It's a highly competitive market that allows almost no tolerance for cost increases - including the 15%

Reaping What They Sowed in Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Effective communication is crucial to success in outsourcing, but it seldom happens automatically between two different corporate cultures. This is the story of how Sears and Hewitt Associates established change management techniques to ensure proactive communication, as well as an

How Outsourcing Impacted a Company’s Entry into a New Market

Outsourcing Center, Kathleen Goolsby, Senior Writer

When Geographic Data Technology wanted to enter a new market, it turned to outsourcing to obtain the necessary resources. Its highly collaborative relationship with RMSI changed the buyer's business processes so it could compete in the new market. The result:

Point of Return: From Good to Great in Outsourcing Value

Outsourcing Center, Kathleen Goolsby, Senior Writer

During the eight-year relationship of Sovereign Bank and its outsourcing service provider, Trammell Crow Company (TCC), the bank grew dramatically from mergers and acquisitions. For TCC, which handles all the bank's real estate services throughout its financial services market (the

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